HP 1317 I am getting an ongoing error message. The manual says to replace the cartridges and I have done so with both of them but am still getting the message. Can anyone suggest anything else?

On some HP printers, you will get this error code when a genuine HP toner is not installed.

This normally happens when the "window" on the ink cartridge is dirty. It may not even appear to be dirty, which is hard to tell, because it is a cloudy and dark gray color, but it still needs cleaning.

The manual (at least on 6500) says to clean the little "window" on the cartridge. For some reason this needs to be done even though it is new and you receive the message.

If cleaning with a normal cloth does not work, try cleaning it with some rubbing alcohol as well as this usually does the trick.

This has unfortunately been a common problem with the HP6500 printers.

If cartridges are fine, you can Override the Replace Supplies Message. Follow the instructions given below from (Page 146) of HP 2605dn Manual


I have done it myself and it works fine. Let me know if any further clarification/ assistance is required.

Good Luck!
Appreciate generously, if the solution could have been of any help!
CreativeTECH

Hi,

Where did you get the error message on printer or computer?

If you get the message on printer remove all cartridges and reinsert the cartridges and align the ink cartridges. If the alignment page prints successfully then the problem is resolved.

If you get the message on the computer disconnect the usb from computer. uninstall the software and reinstall the full feature software by selecting connect USB later.

here is a link to resolve the problem:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02180&lc=en&dlc=en&cc=us&lang=en&rule=21439&product=60259

here is a link to the users manual:

http://h10032.www1.hp.com/ctg/Manual/bpu05029.pdf

Have you put new cartridges in?

1. Open the printer
2. Remove the cartridge
3. Make sure there is nothing obstructing the copper from connecting to the contacts in the plastic housing.
4. Try cleaning the bottom of the contacts with a damp/dry rag (not wet) or an alcohol soaked swab.
5. Also clean the base of the housing the cartridge sits in the same way.
6. Reinsert the cartridges making sure they click into place.
7. Close the lid and reset the printer.

I find a solution 6180
unplug power cable
press 9 and # on keyboard
replug power cable with buttons pressed
the error must disapear
change the print cartridge indicated they became bad ( why ?)
reset is done you must reput language and network ip adress
Philippe GERARD

There is no doubt in my mind it Will be the cartridges you are using, alignment will continue to be requested if print out is missing bits do yourself a favour and use HP gen., not trying to plug HP just telling you the facts

HP 7110 Printer

The problem with the printer is it does not work, there are flashing lights and the message it gives you is to turn the power on and turn it back on. Needless to say when I reboot the system and unplug the printer and plug it back up, I get the same message, does anyone have any solutions to this problem????