Why cant i hear any sound or music and the mute button (touchpad) is always orange instead of white like every other button, when i click the mute button , the computer mutes everything but when i click it again it says there is sound but i cant hear it, went to control panel and did not work check the sound icon and said it was ok. what else can i try, its a HP PAVILION DV5
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Re: Mute Button (touchpad)
This could be a simple driver glitch. Try uninstalling the audio drivers from the device manager, then reboot. The machine will find he sound card and reinstall the drivers automatically. Then go to HP's support site and check for any updated sound drivers or patches. If it's a glitch this will fix it. Keep in mind that it could also be a hardware problem with the mute switch, so if the driver procedure doesn't work, you might consider having it serviced.
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Is the volume muted or not when the light is orange? If it is muted then use the icon on task bar and increase the volume, to see if color changes. If it is not muted and a change of volume does not affect the color of the light, maybe that is the normal color for it. Did you read the manual and find that orange means trouble. On my computer, the light for my WifI is always orange. The speakers may be muted by an Fn +Fx key sequence, or some additional buttons on the computer.
Hopefully this helps. Right click on your volume control icon. Open the "Volume Mixer," and make sure that nothing has the mute X on. Then right click on "Volume Control," and make sure that the volume control is checked to play all sounds, and that your Speaker box is checked. Next step is your music, if the sound was muted directly @ the music playback, this could be the problem. Open your Media Player and try to play music, if you cannot hear it, click on the mute button to the song playing. If your Player was shut off in the "mute" mode, then you will not hear sound. It Happened to me once. You will need to check all of your "Players" to see if any of them were shut off in "mute."
My mute button on my hp pavilion dv7-1262us stopped working after I updated my IDT High-Definition Audio CODEC through Microsoft update. The volume worked but the button stayed orange. I went to Device Manager- Sound,video and game controllers then IDT Audio CODEC. Click the Driver tab then click the Roll Back Driver button. This rolled the driver back to an older version but it fixed the problem. This is a Vista machine. Hope this helps.
Go to Control panel > Sounds and Audio Devices > Volume. Check that Device Volume is at least halfway across the slider and that Mute is unchecked. Go to Advanced and make sure that nothing is mute. Go to Speaker Volume and set the sliders at least halfway across the slider. Go to Advanced, and in Speakers setup choose Laptop Stereo Speakers (if that's what you have). Go to Performance and choose Restore Defaults. Click Apply > OK
plz do inform if this has sorted out the problem
all the best
Hi, Please update Sound driver from Hp.com and try If you dont have any control on Quick launch buttons to turn on Volume, update Quick launchdriver. If that does not fix the issue, if you have to replace Speakers on the laptop