I've replaced the cartridge and this message WILL NOT go away!
I tried following the instructions in the manual to turn it off and restart it while holding the buttons down to get into a setup option, but this Replace Cyan Cartridge message just comes up and then I can't do anything.
We've only had this printer for 4 months! This is VERY frustrating.
Can someone please help?!?
Jason Watson firstname.lastname@example.org
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I had a similar problem in that after changing one of the cartridges (I bought a whole set), the message "cannot rotate cartridge" appeared. I tried pressing the cartridge in more firmly and may have caused the carousel to rotate a little in the process. I cycled the power which seemed to clear the error message and allowed me to select the next cartridge to change, but upon opening the door to change it, was unable to remove the old one as it was positioned a little too high. I eventually cleared the problem by manually rotating the carousel by pressing in and holding the carousel release (see arrow) while rotating the carousel downward slightly, to line the cartridge up as it appears in this picture. Then powered it back up and was able to do the normal cartridge replacement procedure for the remaining cartridges without further error messages.
When the printer says "install C" it is referring to the Cyan (blue) ink cartridge. If this is not a new cartridge, you might have to replace it. If this is a new cartridge, try following these steps.
1. Unplug the power cable. 2. Remove all 4 ink cartridges. 3. Close the ink cover 4. Plug the power back in. 5. Wait for the machine to warm up and tell you that the ink is empty. 6. Reinsert all 4 ink cartridges.
If you keep getting the same message you should try another cartridge. You can put the yellow cartridge in the blue spot to see if you get the same message. If you get the same message then the machine is broken. If you get a new message then the cyan cartridge needs to be changed.
This code means there is a Cyan Cartridge motor error. The most common cause of this error is the Cyan Toner/Drum cartridge is binding up and causing the motor to stop turning. I would try removing then re-installing the Cyan cartridge first and see if it goes away. If not then replace the Cyan cartridge with a new cartridge. If the problem persists then there is a problem with the drive assembly for the Cyan cartridge.
Good Luck and Thank You for using Fixya.
You have replaced the toner cartridge but you still have to replace the imaging unit which is the drom that the toner cartridge attaches to.
Toner Cartridge OK, Low, Empty When 15,000
(high-capacity cartridge) or
cartridge) pages are
printed (5% print density).
Imaging Units At/Near end-of-life When 30,000 pages are
printed out or when the
pixel counts are
A fuse in the new
imaging unit will blow
resetting the counter.
Verify color calibration. Clean lenses.
Xerox Part Numbers
Standard Capacity Yellow 016-1975-00
Standard Capacity Magenta 016-1974-00
‘ Standard Capacity Cyan 016-1973-00
Standard Capacity Black 016-1976-00
High Capacity Yellow 016-1979-00
High Capacity Magenta 016-1978-00
High Capacity Cyan 016-1977-00
High Capacity Black 016-1980-00
Hope this helps
hi!!! in that kind of problem maybe the sensor of the cartridge was damage thats why the sensor cannot detect when you install the cartridge. Try another cartridge or maybe try the to re-install old one if the printer detect the old cartridge that means the new cartridge was defective. Thanks
HP Color LaserJet 2600n Printer - Installing Print Cartridges
When a print cartridge approaches the end of useful life, the control panel displays a message
recommending that to order a replacement. The printer can continue to print using the current print
cartridge until the control panel displays a message instructing to replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C),
magenta (M), and yellow (Y).
Replace a print cartridge when the printer control panel displays one of the following messages:
Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black
The control panel display also indicates the color that should be replaced (unless a
genuine HP cartridge is not currently installed).
Change the print cartridge
Turn off the printer.
Open the front door.
Do not place anything on the transfer belt (ETB), which is located on the
inside of the front door.
Remove the used print cartridge from the printer.
Remove the new print cartridge from the bag. Place the used print cartridge in the bag for
Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently
rocking the print cartridge from front to back.
Do not touch the shutter or the surface of the roller.
Remove the orange shipping locks and the orange shipping tape from the new print cartridge.
Discard the shipping tape and shipping locks according to local regulations.
Align the print cartridge with the tracks inside the printer, and using the handles, insert the print
cartridge until it is firmly seated.
Firmly close the front door.
Turn on the printer. After a short time, the control panel should display Ready.
If a cartridge is in the wrong slot or is the wrong type for the printer, the control
panel will display one of the following messages: Incorrect yellow, Incorrect magenta,
Incorrect cyan, Incorrect black.
Installation is complete. Place the used print cartridge in the box in which the new cartridge
arrived. See the enclosed recycling guide for recycling instructions.
If a non-HP print cartridge is in the printer, check the printer control panel for further instructions.
When replacing or changing a black print cartridge, a cleaning page will
automatically print. This helps prevent speckles on the front or back of printed documents.
A cleaning page can also be generated using the control panel or the HP Toolbox.
I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.