I'm trying to decipher the "NG" types on my Fax activity report, specifically "NG #070 #224" "NG #071 #224" and "NG # 023 #224" Can't seem to find the manuals on Canon's site for this model. Anyone know what these error codes mean?C
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most printer in the market has the same standard setting for the fax.
u can set the report many types for many user's purposes, some people want to save paper, save ink/toner, so they dont need report if the fax is sent but only print report if the fax is not good(NG or not sent)
it can be set to:
report off--means report will be print out only if the fax is NG
report off+image--means report will be print out if the fax is NG + the image of the page that is not sent(so we know which page is not sent through the image)
report on+image-- every fax activities( sent or not sent) will be reported, which is not recommended
how to set is depends on your printer, just go to the menu "FAX" and look inside the menu.
You need to apply Canon's firware update at http://www.canon.com and search for fumx310swin1040en.exe if you have Windows or for an iMac the file is MX310 series Firmware Upgrade Utility Ver. 1.040 (Mac OS X) with a file name of fumx310sosx1040en.dmg
NG is just the error and not the problem, you have to read the code with the NG, it could be a phone line problem, a problem with the fax on the other end, a busy or not answered fax...any number of problems.
it is trying to resend/receive something. NG means No Good - so the beep is an indicator of the missed-tranmission.
I suspect someone inadvertently setup a pop3 check interval and it cannot connect to the specified mail server.
Check by going to the Data Registration button (flip all the plastic covers over the button pad)
go to additional settings->3.Fax settings->1.user settings->8.Lan settings->Mail User Settings->
SMTP Server->4. check interval
Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.