I had opened my dvd tray to load a disk, but before i did, i hit the tray with my knee. Now it is stuck half out and is a little crooked. HP hasn't been any help. How can i fix it or replace just the tray?
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Re: DVD tray is out of alignment
Usually, if you are able to pull the tray as far out as it will come, then hold the tray in the front and gently twist the tray up and down. Then move it slightly left and right it will usually pop back in place.
It acts somewhat like a drawer when it get off track. Just make sure that you are very gentle when moving it so that you dont break the plastic tray.
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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
If you aren't concerned about the reader you can take out the drive and deconstruct it to recover the disk. If the drive is damaged, you might want to avoid constantly hitting the eject button as it will try to move the tray and potentially cause more damage to the dvd.
shutdown the computer. There should be a small hole (tiny pinhole) on the front panel of the DVD player. Unravel a paper clip and insert it into the hole. Keep pressing and it will manually eject the DVD player tray. Hopefully you'll be able to get access to the DVD and remove it.
Check the front of the loading tray you should see a small pin hole, use a fine screwdriver or a needle push in until you hear a click, the tray should pop open. Pull the loading door all the way out, now look under the loader you should see a small black loading belt, check to make sure it is snug and check for de-brie. If at this point it won't work it is time to replace the DVD driver with a new one.
It is my opinion that it would not be worth attempting to fix the door. I have tried to do that before, but there are just so many little gears in there that getting them all back exactly the way they were is a formidable task. Optical drives are so low cost these days I would just replace it.
Does the light flash when you press the button? If so, was there a disk in the drive previously? There is a small hole on the front of the unit. With power off, get a paper clip and open it up halfway. Push the open end into this hole and the drawer should pop open by about half an inch. This will be enough for you to gently pull the drive open and remove anything stuck inside. Ian.