Question about F-Secure Anti-virus Client Security (FSACS001)
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Posted on Jan 02, 2017
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What ports ports is Outlook configured to use? You can find this information from Outlook > Tools > Account Settings. You will find one or more accounts listed, double click the one associated with your email account. Then click the More Settings button and select the Advanced tab. There will be a port number listed for incoming and outgoing server which is what I need.
Then you can just cancel out of the window and close all of the settings dialogs.
NIS only scans email using the standard ports 25 & 110.
Try going to Settings > Network Settings > Email Antivirus Scan. What boxes are checked here? You should have pretty much all of the boxes checked including "Protect Against Timeouts" near the bottom of the window. If the timeouts option is not checked try checking this then click Apply / OK and see if the problem still occurs. If this box is already checked then try "unchecking" Scan incoming email" option and see if you can now receive email. If you are able to receive email at this point go back to the Settings window and check the "scan incoming email" option and see if you can receive email.
If this does not help, from Network Settings click the Configure button next to Client integration. You should see the Outlook box checked on the top and Outlooks Contacts List on the bottom. Try unchecking these options, apply changes and then go back into Settings and check the boxes again, and then apply the changes. Now restart Outlook. Can you receive email now?
Also, lets double check that Windows Defender did not turn itself ON which could cause interference with NIS. From the Windows start menu type "windows defender" in the search box and hit Return. It should report that Windows Defender is OFF and if so just close the dialog.
Finally, if still not working let's go ahead and run Office Diagnostics. From the MS Office program group (start menu) there should be a Tools folder. Run the Office Diagnostic tool there and see if any problems are found with Outlook.
Let me know what happens
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