Question about NorStar M7310 Corded Phone

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On hold alert

How do I remove the annoying beeping alert (reminder) when the call has been placed on hold?

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  • mary1244 Sep 03, 2008

    This would be the held reminder for me when I place a caller on hold. I need to find out how to program the phone for none.

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  • NorStar Master
  • 2,460 Answers

You probably need to be more specific as to which tone is annoying :-)

The ON HOLD source is what the caller hears when he's put on hold. It can be adjusted in SYS programming to Tones, Music, or None.

The HELD REMINDER tone is what your phone does when you put a call on hold. It can be set for none to 180 seconds in 30 second increments (at least on a CICS).

The programming is done using a 7310 or better phone in system programming.

Carl

Posted on Sep 03, 2008

  • Carl Navarro
    Carl Navarro Sep 03, 2008

    The answer is still there. You have to get into System Programming **CONFIG. You probably need the SYSTEM COORDINATOR PLUS password or the Installer password. Then look under SYSTEM PROGRAMMING and FEATR settings.



    HELD REMINDER will show up.



    This works for xICS systems. I don't know if it translates to an 616/824 type system, but it should. You are turning the feature OFF to stop recalls (CHANGE toggles the selection from Yes to No).



    Carl

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