Question about Brother IntelliFAX 4750 Plain Paper Laser Fax

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Error message our fax machine keeps saying that we need to lift the cover and clear a jam, but there is nothing inside.

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Try lifting the document feeder to see if a switch actuator is held down.

Posted on Oct 26, 2008

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Its always saying that BACK COVER IS OPEN we already check it for many times but its intact and in correct possition. and also the paper wont feed the machine.


Hi there!!
The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety -Open the front cover -Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you. -Remove any pieces of paper stuck or the jammed paper -Remove the toner from the drum and check for any other pieces of paper stuck -Once everything is clear -Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly -Close the front cover & plug in the power cord. That should clear the message
Hope this helps, Thumbs up if it does, thanks!

May 08, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

"unable to clean"


Hi dbostrander.
First check for foreign objects in the paper path. Check if you have any faxes in memory because you will lose them when removing power; see later.
Pull out the paper tray from the front and check for paper jams or torn paper anywhere inside the machine. Also check the 'jam clear screen' at the back of the printer. Remove the cover, remove any obstacle then replace ther cover.From the front of the machine lift the top cover from the right side till it is fully open on the slide. Check for jams. If the jam is under the print head you will have to disconnect the power (losing any faxes in memory *see below) to move the print head out of the way to clear the jam.Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Check whether the MFC has faxes in
memory
1.Press Menu/Set, 9, 0, 1.
2. If the MFC has no faxes, disconnect the MFC
from the power source for several minutes
and then reconnect it then do as above.


—OR—
If faxes are present, you can transfer them to
another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode.
3.Enter the fax number to which faxes will be
forwarded.
4.Press Mono Start.
5.After the faxes are transferred, disconnect
the MFC from the power source for several
minutes and then reconnect it.
You can transfer the Fax Journal report to
another fax machine by pressing Menu/Set, 9,0, 2 in step 1.

Hope this helps,
Mark.

Mar 21, 2009 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Says there is a paper jam but there is not


First, you have to clear the error first before sending the fax.

-open the rear access door at the back and check if there is any debris of paper. If none, close the access door and make sure you hear the snap and properly closed.

-lift the document feeder cover to check for any debris, and then close it properly.

-if error is cleared, try faxing again

Goodluck!

Feb 26, 2009 | HP 1040 Plain Paper Inkjet Fax

2 Answers

Unable to clean message


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

1.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.

2. If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine...


Thanks.

Dec 29, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Won't intialize


To clear paper jam issue :
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000400/000095/faq000495_003.html?reg=us&c=us&lang=en&prod=mfc420cn_us


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine


You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Sep 29, 2008 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Unable to initialize


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine
To clear paper jams:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000400/000095/faq000495_003.html?reg=us&c=us&lang=en&prod=mfc420cn_us
You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Sep 29, 2008 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Says paper jam, but none jammed


It is probably jammed in the back door of the fax. Check that and see if you find anything.

May 07, 2008 | Brother IntelliFAX 4750 Plain Paper Laser...

2 Answers

Brother 2820 Says clear scanner jam and press stop


Make sure there is nothing caught where the documents go it. List up the scanner cover and look inside. It may need a separator pad or clean the feed rollers with some alcohol. Lawrence

Mar 23, 2008 | Brother IntelliFax-2820 Laser Fax

13 Answers

Document Jam Error Message on Brother MFC-8660DN


I had the same problem with a Brother MFC-8460 and called Brother's support line. The solution that worked for me was to lift the top cover where the sheets of paper go through when you fax. On the right of the black rectangluar piece with grey roller there is a slot in the tray with a black lever inside. The black piece was stuck down inside the slot and had to be popped back out. Once it was out I hit the stop button and it was fixed!!

Mar 03, 2008 | Brother MFC-8660DN 5-in-1 Laser...

2 Answers

Fax fixable? error msg


We call the moose method of clearing paper jams, the RCMP method, cuz they only know how to shoot to kill. You did good. Except, there is no such thing as "Bending" anything. The term is "re-form."

Dec 21, 2007 | Brother IntelliFax-2820 Laser Fax

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