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Printer Installation hp 1317 all-in-one

Hello,

I have been tring to re-install my printer to my home Pc without any joy. the problem seems to be that the pc 1310 will not install.

I have downloaded from the Hp site all updated drivers but to no avail, everything else is idetnified from the 'All-in-one' disc and downloads but not the printer it's self. The error message always says that psc 1310 cannot be found, which seems to stop the installation of my printer

Please help I'm going around in circles with different websites and downloads.
many thanks
Josie

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7 Answers

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1- when you plug in the USB cable does it show an Icon on the right lower screen saying
" new device detected" or "hp 1310" or " external hardware detected" ???
do you hear a two toned noise when connecting?

2- if no then I would try changing the USB cable.

3- try loading the driver and then turn on the printer

4- get a flashlight and look at the pins in the baack where the USB connects, are any of them bent?

Posted on Sep 03, 2008

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Procedure :
1)uninstall the printer driver you have loaded on the pc first.
2)then on the printer but do not connect the usb wire to the printer, just keep it connected in the pc.
3)then load the printer software again with the cd you have got.
4)while loading is going on in between the procedure the message will come on the screen --you can now connect the usb wire to the printer--.
5)after that you connect and the printer will be detected and then it will tell to restart the pc ones to save the printer settings.
6)you restart and you can now use the printer.its done.
what you are doing you are connecting the usb wire from start only so its making the problem.

pls do rate the solution

thanks.
regards.
fixya expert team






















Posted on Sep 03, 2008

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Try to unplug/replug the printer and then try it again, if still the same problem restart the computer and then connect the printer on different port of the computer then if the printer is OK that should do the trick, If stll the same try installing the printer ona different computer if still cannot install on different computer printer is bad..

Hope that helps..........

Posted on Sep 03, 2008

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Mam, did you use the cd driver camed with you printer? i will look for another solution and find a driver that compatible with your printer.

cheers
CHARCOIS

Posted on Sep 03, 2008

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Check your cabling between your computer and your printer. If you have Windows, and your sound is turned on, you should hear a 'ding' noise when you connect the printer. If not, check that the printer is ON, and the cables are properly connected

Posted on Sep 03, 2008

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Ensure your printer usb cable is unplugged when you start the installation.

Posted on Sep 03, 2008

  • Ginko
    Ginko Sep 03, 2008

    As already suggested.



    1. Unplug printer.

    2. Reinstall drivers.

    3. Plug back when prompted by setup wizard.

    If you are using Vista try installing manually from

    Control Panel > Add/Remove Programs > Add Program from CD/Floppy Diskette, then browse for the install software.

  • Ginko
    Ginko Sep 03, 2008

    As already suggested.



    1. Unplug printer.

    2. Reinstall drivers.

    3. Plug back when prompted by setup wizard.

    If you are using Vista try installing manually from

    Control Panel > Add/Remove Programs > Add Program from CD/Floppy Diskette, then browse for the install software.

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Hey,

During the setup, the printer has to be unplugged from the computer. also make sure when the printer is plugged in that it appears in device manager(right clikc my computer ,select manage, left side select device manager, right side find unknown device or printer which disapears when unplugged)

also make sure that its connected directly to your pc
also you can try this

http://www.fixya.com/support/r569923-usb_devices_not_recognised_or_not

Posted on Sep 03, 2008

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