Question about Tomtom GO 910

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My tomtom go 910 will not switch on it has the green light on at the top left when plugged into a charger but nothing turns on when pressing button for 2 seconds any ideas??

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  • darrencox90 Oct 23, 2008

    i have exactly the same problem!!

    really could do with some advice, the green light is on but the batt wont charge and it wont turn on :(

    would a new battery solve this??

    are they easy to fit??



    please help!!



    many thanks to all :)

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In general I find these sort of problems can be fixed by the below

If the Tomtom loses battery power it might cease to function with a blank screen but will show a green light when you charge it. The trick is charge it on the mains charger for at least two hours. Then reset the device with a paper clip. If you get no reponse hold down the on button for at least 20 secs and the device will show the Tomtom logo and play a drum roll and startup normally.

Posted on Oct 24, 2008

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First you should try resetting the TomTom by inserting a thin pointer ( a paper clip is ideal ) into the reset hole underneath the TomTom . It's very tiny and is very near to the contacts under the TomTom.
Just 1 short press of the reset button is all thats required to do a reset. You can feel the button click as it's a tactile switch.
After trying a reset try switching your TomTom on the normal way.
If it won't switch on then it's very possible you have damaged components inside ( often caused by a faulty cigarette lighter lead ) .
If you are unlucky and it doesnt switch on , please reply again and i'll try and advise you firther.

Good luck

Posted on Sep 23, 2008

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Posted on Jan 02, 2017

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1 Answer

My tom tom go 910 gps does not turn on after being charged for over 2 hours. there is a green light when i push buton to urn on but nothing appears on screen


HAVE YOU TRIED HOLDING DOWN THE RESET BUTTON WITH A PIN FOR ABOUT 15 SECONDS OR SO. IT IS A TINY HOLE LOCATED WHERE THE CHARGER PLUGS INTO THE DEVICE.

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TomTom GO 910 won't turn on.


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Hi my tomtom 910 go wont switch on ], but when useing the charger the little green light lights up and will stil not switch on ive tries the hard resetting and does not work


I've had a similar problem on 2 TomTom 910s.
First, try holding in the reset button while holding the power switch down for 5 seconds.

If that doesn't work, let it charge for 12 hours and while it's still charging, hold the power switch down for 5 seconds.

It worked for me on both

Good luck

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What do you use to charge the tom tom 910 in the house


In the box you have a 'desktop' mount. Looks like the windscreen mount without the ******.
Also you will have got a mains power lead.
Plug the lead into the 'desktop mount' (Left hand side) of the stick up bit.
Plug in and put your 910 onto the mount. It will 'Click' into place
The green light will shine to show it's charging.

To release the unit from the mount PRESS in the button in the middle of the screen top rim and lift off.

Remember to turn of the power at the socket to stop wasting electricity

The usb part of the desktop mount goes into your pc so you can connect to TomTom home or just plain old 'back it up'
It is ok to have power switched on or off when connect to the pc, there is no need to unplug the jackplug.

Hope this helps

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Hi i have had the same problem with mine, its a problem with the start up files, plug it in to the pc and also the wall charger, it should then recognise it and then ask to scan and fix the problems once it does that its all fixed, cheers

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take out the docking arm and it it a little hole above the gold chip set in the casing...do not touch the chip with your resetting tool

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3 Answers

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Try pressing the reset button, check your documentation for the location...but it's at the connection interface.

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