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I know nothing of labeleers, but I understand BIOS settings and small electronics chips. So, without trashing my rating and doing something that might help,
1. Unplug and power off the labeler.
2. Remove any batteries
3. Hold down the power button for 3 minues (drain the basic settings established and the power through the batteries that's maintaining them)
4. Replace the batteries.
5. Power on the unit.7. Look for a small pin hole that only then end of an unbent paper-clip will fit into. Gently insert and press the clip
6. This should have erased the unwanted settings
If i'm wrong, be kind on the ratings because no one wanted to even give your question a try. I guess I'm just a glutton for pounishment
Open printer cover and try to move the sensor to the middle of the label. If that don't help try to clean the sensors. Depending on what software you use it could be settings fault. Example- Gap size to big or to small- check settings. Please clarify what software you use with printer. Good Luck
Try using Vista's "Generic/Text" printer driver (you'll need to go into device manager, select to update the drivers, go to Have Disk, select "generic" as the brand). That will send raw text to the printer. Many thermal printers support this.
After you do that, you will also need to go into your printer settings and setup a custom page size that matches the size of your labels. Then you should be good to go.