Question about Zyxel ZyAIR G-4100 (G4100)

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Failure to log in.

We have recently reset our zyair g-4100 v2 due to logging in probs, tried logging in several times to the ip address 192.168.1.1 with no luck. Have noticed however that when we click our zyxel icon, it takes me straight to the internet, on further investigation i could not find any software, driver etc for it, it has just vanished. I did go into start, command, prompt and ping the address, also with no luck.
Your help would be much appreciated. I am currently unable to check my emails so chat or a phone call would be most convenient.
Thank you and hope to hear from you soon.

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