You might try resetting device by removing battery from cell while it is on and count to 30 and then replace it and power back on. If this doesnt work call your provider you may have bad device, replace it if still under warranty.
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I've just recieved my phone & hv had the same issues, the more I read, the more issues these particular phones r having. My phone is now black!!. To avoid the freezing, to send msgs I set up my NEW MSG as a directional key to get msgs out faster w/o shutting off, but sometimes it still did, jst not as much
i had the exact same problem. basically (sounds a bit weird) but it happens if you drop your fone and the only way to let people hear you again is by dropping it again! so whenever you drop your phone you have to drop it again to fix it.