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Having problems sending faxes over voip service

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Fax machines are ANALOG devices. You need a POTS (Plain Old Telephone Sysyem) line.

Posted on Sep 05, 2008

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1 Answer

Fax machine does not receive FAX


The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems.
In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation.
We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.

Aug 10, 2011 | HP Office Equipment & Supplies

1 Answer

Im at my office right now and our fax machine is not working, we can send papers but we cant recive


Is it connected to a VOIP service?

if yes call you provider to help you tweak you r settings.

Mar 02, 2011 | HP 1240 Plain Paper Inkjet Fax

1 Answer

I have a new phone carrier(Vonage) and a new DSL modem from at&t. Prior to obtaining either, my fax machine worked fine. Now, I can't send or receive faxes..(Why)


This is a common issue with all fax machines that use a voip service. Basically, the reception and transmission features of the fax machine are not compatible with voip service. There is a modification that you can perform that usually allows you to avoid this problem, you must lower all transmission and reception speeds of the fax modem; this allows the data to be properly carried over the line without much loss or degradation.

-David.

Nov 03, 2010 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Will it except faxes throw volp


It really depends on the speed and quality of the voip. MagicJack for example rarely works for fax sending or receiving.
If you already have the service then you just have to try it. One thing you can do if it is selectable on your fax is to set the default communication speed to a lower setting until it works reliably.

Sep 09, 2010 | Brother IntelliFAX 1250M Fax

2 Answers

Using on voip


If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.

Jun 06, 2010 | Brother FAX-575 Plain Paper Thermal

2 Answers

Comm error on a VOIP line


Fax cannot send on a VOIP line unless the VOIP line has T.38 fax protocol service.

Sep 25, 2009 | Brother FAX-575 Plain Paper Thermal

2 Answers

Hp j6400 fax over voip line error code 388


Fax machines are ANALOG devices, VOIP, Vonage etc are DIGITAL devices.. It won't work reliably

Oct 29, 2008 | Office Equipment & Supplies

1 Answer

Trouble faxing and receiving fax from "Brother 575".Can you help me with my fax machine? I have vonage, and I still can't receive any faxes. The machine makes copies, and receives calls,send faxes, but not...


Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

Hopefully this will work for you.

Dave Grannas

Jun 01, 2008 | Brother FAX-575 Plain Paper Thermal

1 Answer

Drops connection after connect, sends 2-3 pages


The fall-back required for transmission over VOIP is not available on this machine. It is a service mode function and can only be set by a technician. However, VOIP is so iffy for transmission that you may require fall-back to 4800 or even 2400. I have found that forcing fall-back more than 2 steps doesn't work.Also the Line equalisation can't be set as there is only 3 settings, 1.8;3.6; and 7.2 Km. Who knows how far to set VOIP, could be 3000KM. I had more success using a very old fax machine sending at 2400BPS that I could set the dip switches. Takes all sorts of changes to have success and then next time you try, it's changed again.

Feb 15, 2008 | Panasonic Panafax UF-885 Plain Paper Laser...

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