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Having problems sending faxes over voip service

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Fax machines are ANALOG devices. You need a POTS (Plain Old Telephone Sysyem) line.

Posted on Sep 05, 2008

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I have a HP Laserjet 3390. I've had it for 4 years with no problems. Recently there are certain people that can send me faxes and some can't. They could before and send to others without problems. Why...


First thing you want to confirm is whether any of these people who could send to you before have made changes such as moving to VOIP phone service as supplied by most cable companies. Fax support in VOIP is sketchy at best. Or perhaps you have just switched to VOIP. You can try to slow down the speed of the fax as the default is 33kB and 14.4kB might provide more reliabilty. I am not near my manuals right now so I do not recall the exact key sequence to get to the fax speed setting. If you need it, post an additional comment and I will post the key sequence tomorrow.

Mar 17, 2011 | HP LaserJet 3390 Printer

1 Answer

My problem is that I have just purchased Vonage as a VOIP phone line. I have a HP LaserJet 3055 printer/fax and I am trying to send faxes but it does not work. I was instructed to lower the baud rate,...


Configuring the V.34 setting to Disable (Enable is the default setting) to lower the speed.


Voice over IP (VoIP) services provide normal telephone service, including long distance service through a broadband Internet connection. These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver, where the packets are reassembled. The VoIP services are often not compatible with fax machines.

If you continue to have problems faxing, contact your VoIP provider. Because the installation process varies, the VoIP service provider will have to assist in installing the all-in-one fax component.

Although a fax might work on a VoIP network, it can fail when the following events occur:

• Internet traffic becomes heavy and packets are lost.

• Latency (the time it takes for a packet to travel from its point of origin to its point of destination) becomes excessive.

Feb 15, 2011 | HP LaserJet 3055 All-In-One Printer

1 Answer

I have a new phone carrier(Vonage) and a new DSL modem from at&t. Prior to obtaining either, my fax machine worked fine. Now, I can't send or receive faxes..(Why)


This is a common issue with all fax machines that use a voip service. Basically, the reception and transmission features of the fax machine are not compatible with voip service. There is a modification that you can perform that usually allows you to avoid this problem, you must lower all transmission and reception speeds of the fax modem; this allows the data to be properly carried over the line without much loss or degradation.

-David.

Nov 03, 2010 | HP 1040 Plain Paper Inkjet Fax

2 Answers

Comm error on a VOIP line


Fax cannot send on a VOIP line unless the VOIP line has T.38 fax protocol service.

Sep 25, 2009 | Brother FAX-575 Plain Paper Thermal

4 Answers

How would fax run on VOIP? what requirment it needs?


typically faxing doesn't work on VOIP. i tried many times and sometimes it would go through although it said it didn't. other times it didn't work at all. VOIP has a limited bandwidth and the fax needs to send more info over the line than VOIP makes room for.

to have the best luck, stop all downloads and other network traffic while attempting to fax, so that there are no other programs or devices using the internet. the fax will have its best chance of working that way, although it probably still won't

here are some very good tips as well:
http://chris.pirillo.com/how-to-fax-over-voip-on-the-internet/

Feb 18, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Cannot send or receive faxes


How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.
  1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
  2. When you hear the dial tone, enter in the *99 code.
  3. Wait a few seconds and then enter in the rest of the number.
  4. The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
  • Fast - v.34 which communicates at 33.6 Kbps.
  • Medium - v.17 which communicates at 14.4 Kbps
  • Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.
  1. Press Setup .
  2. Select Advanced Fax Setup .
  3. Press OK .
  4. Select Fax Speed .
  5. Press OK .
  6. Select Medium .
  7. Press OK .
  8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 17, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Fax not receiving regularly and not allowing me to send


Sorry to says this is not a problem with your HP All-In-One printer.
Because VOIP is a service which HP does not support, as the signals through VOIP is digital and the All-In-One only supports Anolog signals.
And that is the main reason that you are sometimes able to send and some times not.
Even if you call HP tech for support they will deny support and ask you to contact your VOIP service provider.
The best person to help you out in this problem is your VOIP service provider.
HP will recommed you to try reducing the speed and to check your fax functionality, but will not assure you of any sucess

Good Luck

Sep 12, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Problems faxing with VoiP


Not exaclty, Becaure VOIP Is a Service provider which supports Digital, and the All-In-One we have is a Unit which detects analog signals the best.
And that is the main reason you are not able to send and receive faxes through VOIP Servies.
First i would recommend you to call Vonage and ask why you are not able to sena a fax through thrie VOIP Services.
They should have a fix for the same, because you pay for their services.
And if in case you call HP and check the same issue, they will also dierct you to call your service provider and clarify the same with them.
One step that you can try is by decreasing the fax speed.
Go to Setup/Menu in the All-In-One, Gop to advance fax setup and reduce the speed to slow and then try.


Good Luck

Aug 28, 2008 | HP Photosmart 2610 All-In-One InkJet...

3 Answers

HP 5610xi All-in-one wont send fax since switching from Vonage to Comcast


the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

Jul 11, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Sending fax


Iam afraid HP Supports VOIP Services, they always says that we do not assure fax in VOIP Service because it is not analog it is digital they always refer to your service provider
Also you can tried reducing the speed of the fax machine
That is> Press Menu/Setup> then scroll toAdvance Fax setup> Then Fax Speed> then Press Ok> And reduce the speed to Slow and then try.

Good Luck

Jun 13, 2008 | HP PSC 2210 All-In-One InkJet Printer

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