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I am a manager of Wal*Mart. I have a customer by the name of Lisa Odonvana that bought Acer 3800 computer. There's no sound system to it & no backup CD. She had it for over 6 months now. She said that she's been trying to get a hold of someone to see what can be done but isn't getting a response. What can be done for her?

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Acer should replace it. With that being said a lot of computers nowadays aren't being packaged with backup CDs. If you do want them you need to pay for a set. It works that way with everyone.

Here is the link to the Acer support website

I don't see a model number 3800 listed on Acer's website. Is that the correct model number?

Posted on Sep 03, 2008

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You can reinstall the sound drivers from the Acer recovery management, to do so:
Start Menu> All Programs> Acer erecovery management> Restore> Restore Application & Drivers> Contents> Select Realtek and install it

OR

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You can reinstall the sound drivers from the Acer recovery management, to do so:
Start Menu> All Programs> Acer erecovery management> Restore> Restore Application & Drivers> Contents> Select Realtek and install it

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Once downloaded, install it on your computer.

Thanks and regards,
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Start Menu> All Programs> Acer erecovery management> Restore> Restore Application & Drivers> Contents> Select Realtek and install it

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Got to http://gd.panam.acer.com/home/
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You can reinstall the sound drivers from the Acer recovery management, to do so:
Start Menu> All Programs> Acer erecovery management> Restore> Restore Application & Drivers> Contents> Select Realtek and install it

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Got to http://gd.panam.acer.com/home/
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Hi,

You can reinstall the sound drivers from the Acer recovery management, to do so:
Start Menu> All Programs> Acer erecovery management> Restore> Restore Application & Drivers> Contents> Select Realtek and install it

OR

Got to http://gd.panam.acer.com/home/
Select the computer model
Select Operating System installed on your computer
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Select Audio (Realtek) and download it.
Once downloaded, install it on your computer.

Thanks and regards,
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You need to confirm if you sound driver is installed. To do this go to device manager; right click on my computer/properties/device manager (vista)/hardware then device manager (Xp). Look for the sound, video etc icon. Confirm it does not have a yellow caution sign on it. If it does, it means your sound device is not installed and that is the reason there is no sound out put. So what need to do is this:
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