Question about Kenmore 31913 Progressive Direct Drive Bagged Upright Vacuum

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Agitator brush will not turn

I have read your post, but no solutions. HELP,,,,,,,,, can't you even tell me what to look for?? I have already tried to press the agitator button. If I turn over the vaccuum, the brush will turn one way but not the other way. Thank You for your help

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Some of these have a resetable circuit breaker, if it has one, push it. There is a motor on the brush roll which could be bad. There also is an on/off switch, it may have a problem.Also may have a switch where the hose goes into, some models have a actuator for the switch, when the hose is pushed in, it actuates the switch so the brush roll motor turns on and stops when you pull the hose out.

Posted on Sep 04, 2008

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When i try to use the reset button on my kenmore progressive vacuum, it is having no effect. The agitator brush still will not turn.

Take the time to check to see if the belt that drives the brush is operating correctly. I would also see if the brush itself is frozen up and unable to move. You need to remove the brush in order to change the belt. It would be a good time to clean the brush of all debris and add some WD40 to the plastic tabs at the end of the brush. Add the WD40 and turn the tabs around the brush to make sure the turn freely. Reassemble with a new belt.
If you find this solution to be beneficial, a Thumbs Up rating from you would be appreciated. Paul

Oct 10, 2010 | Kenmore 23612 Progressive PowerMate Bagged...

2 Answers

The brush has stopped turning when used in the upright position

I have one too and I'm trying to fix it as I write this.I also have an older version and I've had no luck.I've taken evey screw out ,spayed tweeked and tried everything solution would be to stay away from Hoover steam spin scrubs.I'm going to invest in one with brushes like a vacuum.Those that are easily replaced as well as the drive for it be it a belt or a turbine like I've read this unit has

Apr 20, 2010 | Kenmore 31913 Progressive Direct Drive...

1 Answer

Suction from base limited but not from handle.


This is a difficult repair to try and guess what may be the problem, but I will try and go over a few things that may be wrong with your vacuum.

1. Filters. You should check the filter that is in the top part of the dust bin first. This is the circular blue filter that should be washed every 3 months. Once yo have the dust bin out of the vacuum cleaner, you can see the latch that opens the filter housing in the front of the machine where the handle comes down. Simply open up this latch, and check the filter underneath. Is it visibly dirty? If you've recently washed this filter, and it appears clean, then you don't really need to wash it again, this is probably not the problem. If you haven't washed it lately, or if it appears dirty, just rinse it off with hot water, and make 100% absolute certain the filter is dry before re-installing it into the vacuum.

2. Brushes on roller brush. If the filter is ok, check the brush roller, and specifically the length of the bristles on this roller brush. Even though brand new, the Dyson roller brush doesn't have very thick bristles, you should be able to see a small part of the brush protruding through the bottom sole plate. How long are the brushes? I've posted a picture below of what a new one looks like so you may compare them. If the brushes are low, then this maybe a reason why the machine is not picking up well on floors. The average life of a Dyson roller appears to be about 3-4 years only. If you have to replace it, there's an even better roller brush that's a generic part that has longer, and thicker brushes, for much less then the genuine Dyson part. Here's the picture;

3. Bottom Sole Plate. Sometimes we see from customers Dyson models when they bring them into Govacuum for repair that at some point the bottom sole plate had been removed to clean the brush roller. Some of the times when the customer re-installs the plate, the plate is not installed properly, and it's a good .5-1" higher off the carpeting then it should be. If you've recently cleaned your roller brush, check on the both sides of your vacuum. Particularly where the bottom, grey colored part meets the purple colored part that the roller brush is housed, also known as an brush roll housing. The grey colored part should be flush completely with the purple part on the sides of the vacuum. Do you see any cracks on either side in this particular area? If yes, then remove the bottom soleplate, and reinstall it properly to ensure that the plate meets the agitator housing flush, with no space. I can't tell you how common this problem is, we see it very frequently.

4. Internal Hose. While you have the machine upside down to inspect the soleplate, check the internal hose that connects the purple agitator housing with the motor area of the vacuum. Sometimes the flexible hose will stretch, and finally crack, usually right at the end of the hose before the rubber hose cuff that connects into the agitator housing. Can you see any visible damage here? This is a picture of what this hose looks like;


If none of these suggestions have fixed the problem, it may be something more serious. If you'd like, I can try and further diagnosis your problem here on Fixya. Please just use the clarification request, or post a new comment on this page, and let me know some further details of what happened after trying this suggestions. If one of these did fix your vacuum, great! I'm glad this helped you. If this was helpful to you, please be sure to rate the repair by clicking the thumbs up icon at the top of the repair.

Thank you very much,

Chris J.

Mar 24, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Riccar 8000 Series Brush Won't Engage

Greetings from GoVacuum,

It sounds like you have a bad part called the Clutch Rubber Pad Holder Assembly on the inside of your roller brush. I believe that the problem you are having is that the roller brush does not spin, but the belt is properly installed and engaged, correct? This can only be something inside the clutch mechanism in the roller brush itself has gone bad. The easiest way to fix this is to purchase a new roller brush assembly, which can be purchased here; Riccar 8000 Series Roller Brush With Rug/Floor Switch. I realize that this is a rather expensive part at $43.00, but it may be worth it for you to avoid the aggravation of having to take apart the roller brush piece by piece. To test out this part, and verify that it has gone bad what you need to do is turn the vacuum upside down and remove the bottom plate. Then make sure the vacuum is in the Carpet setting on the Rug / Floor switch on the top of the vacuum. Now while the bottom plate is off, turn the vacuum cleaner on. Can you see the belt spinning on the brush? Is the brush roll itself not spinning? If the belt is spinning on the pulley, but the brush itself is not spinning, this indicates that it's bad.

If you decide that you'd rather just replace the rubber gasket inside of the roller brush, here's a detailed repair solution for you on how to replace this part;

Step 1: Remove the roller brush from the vacuum cleaner completely. If you need help with this step, please see my repair solution for the belt change on your model here;

Step 2: Once the roller brush has been removed, turn the brush on it's side, so the metal end that has 2 teeth protruding out is on top, and the end that has the rubber cap is downwards. Use a flat head screw driver to remove the clip on that outside of the brush;

Step 3: Remove the clip on the outside of the brush with a screw driver, then remove the metal end cap from the brush. The entire roller brush is spring loaded, so you'll need to apply some downward force to these parts so they don't just shoot off. It's really the easiest if you lay out the pieces to the roller brush in the order that they were taken off, to make it easier when you are reinstalling these pieces. After removing the metal cap at the end, this is what you should see:

Step 4: There is a small plastic washer underneath of the metal cap. Remove the washer, and the plastic part underneath of the washer that has two teeth protruding outwards. This is how the brush should look after this step;


Step 5: After removing the plastic part with the teeth, the next part of the brush is the metal part which is called the Inside Metal Cam. The Inside metal cam is the part that the actuator arm for the rug / floor switch connects into. Remove the Inside Metal Cam from the brush. This is how it should look after this step;

Step 6: The next part underneath of the Inside Metal Cam is called the Agitator Pulley Clutch. This is the part that the belt rides on. Remove the Agitator Pulley Clutch from the roller brush. This is how it should look after the Agitator Pulley Clutch has been removed;

Step 7: The next part that needs to be removed is called the Agitator Compression Spring which is used to spring load the entire roller brush. Simply slide this spring off the Agitator Shaft, and this is how it should look;


Step 8: After the Agitator Compression Spring has been removed, turn the roller brush on the side, and remove the Agitator Shaft from the roller brush. This is done by simply pulling the other side of the brush end which is covered by a rubber boot. This will remove the long metal shaft which is sticking up. This is how it pulls out;

After the shaft has been removed, the other end of the brush should look like this;

Step 9: The next part that needs to be removed is probably the part that's worn out on your vacuum. The part is called the Clutch Rubber Pad Holder Assembly, Riccar Part Number C012-0400. The way the roller brush works is, when you move the Rug / Floor switch to Floors, the clutch (the parts that you just took apart) loosens up so that the belt is still turning, but the pulley that it spins on is not tight against the brush. When you select the switch to carpets, the clutch then tightens the pulley against the Clutch Rubber Pad Holder Assembly so the when the belt spins on the pulley, it's also now going to spin the brush. Over time this part gets heated up, and the rubber wears down to a point where the pulley will no longer stick to it, which causes the exact problem that you have, where the belt is installed correctly, but will not spin the brush. Simply use a flat head screw driver and pry directly on top of the brush strip, and remove the Clutch Rubber Pad Holder Assembly;

rsz_1riccar_repair-9(1).jpg This is how the part looks by itself; t1riccar_repair-14.jpg?732892 If you're interested in purchasing this part, you may contact your local Riccar dealer, or we can also supply you this part. Once again this part is called the Clutch Rubber Pad Holder Assembly, Riccar part number C012-0400. Please just email me at for pricing on this part if you need it. I hope that this repair solution was helpful for you. If this didn't fix it, please contact me, I'd be more then happy to try and help you diagnosis this problem further. If this repair solution was helpful to you, please be sure to rate the solution as helpful by clicking the 4 Thumbs Up Icons in the top right hand corner of this repair. Thank you very much, Chris Jones

Mar 19, 2010 | Riccar 8850 Vacuum

2 Answers

Agitator brushes wont turn even after cleaning

the brushes will not turn even wen the switch is turned on

Aug 10, 2009 | Hoover SteamVac F5914-900 SpinScrub...

2 Answers

Makes vibration noise when the brushes are on

if you caught anything like a shoe laces or anything that may stop the brushes, it could be that the agitator will have to be replaced. you can tell by looking at the agitatior where the v-belt goes. if there is cut grooves or plastic build up from the brush stopping. then the v-belt and agitator would have to be replaced. hope this helps

Mar 26, 2009 | Hoover U5780-900 Windtunnel Cyclonic...

1 Answer

The agitator brush does not work.
Generic problem for all Vacuums
The agitator brush does not
posted by pastoringram on May 03, 2008
The agitator brush does not work.

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Generally the brushroll is driven by a flat or round belt under the bottom plate and the belt my be broken and is in need of replacement. The average belt change is every 4 to 6 months for the best cleaning on a flat belt, and on a geared belt it should be once a year. So if you are still having problems with the brushroll/agitator that we need the brand name and model # of the vacuum cleaner in order to tell you where to get the belt for the vacuum. Feel free to check with your local vacuum cleaner dealer in your area or contact the Brand Name Factory phone #.

So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
Thanks, Don the Vac Man
Go Ahead. Use Us.

May 03, 2008 | Vacuums

4 Answers

SpotBot: Brushed do not rotate

I had the same problem everything worked except the brushes wouldn't move. I took the top off and tested the leads to the motor and it wasn't getting any power. So I took the power board out and traced it to a large ceramic 5 watt 1.5 ohm resistor right in the middle of the board. I got a replacement resistor from a local electronic store and soldered it in. So for less than a dollar its working perfectly again. Also I put some electical tape over the speaker to quiet it down. It seems funny to have a very very loud beep to tell you when a very loud machine is done.

Apr 13, 2008 | Bissell SpotBot Robotic Wet/Dry Vacuum

1 Answer

Brush won't spin

Dear Xana,I have had problems like yours before. More times then not the roller brush "belt" got damaged and needed to be replaced.
You should also check your roller brush and make sure it was not knocked out of alignment.

If neither of these solutions help,then it could be, your roller brush "Bearing Assembly"got damaged which would mean you need to either replace the "Bearing Assembly" if it is removable and if you can find that part.Or else you would need to replace the whole "Roller Brush".

You can normally tell if the "Bearing Assembly" is damaged by trying to turn the roller brush with your hands,if it takes a lot of force to make it turn,then theirs a good chance it was damaged!

These repairs are fairly easy to do, just read your Vacuum manual on replacing parts,also make sure you always have the vacuum unplugged while replacing parts or doing repairs.

I hope this info helps,EarlsOK

Dec 08, 2007 | Hoover U6437-900 / U6439-900 Windtunnel...

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