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Loading maps please explain Step 1 re windows explorer

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Hi, I have tom tom one. Whenever I try to turn it on, it gets on but then it starts displaying the screen showing sd card coming out of the unit having red cross on the sd card. It keeps showing this pic....

Please follow the steps below to solve the issue. This is caused by an update. If you are not sure, how to do this, call TomTom help line for assistance.

STEP 1 - Find the mapsettings.cfg

- Connect your device to the computer and switch it on
- On your PC, click on My Computer to access your TomTom drive. On a Mac you can double click on it on your desktop
- Inside the TomTom drive, you will see a list of folders (on Windows these are yellow, on a Mac they are blue) as well as some loose files
- Please find the folder that is named as the map on your device i.e. United_Kingdom_and_Republic_of_Ireland_or_Western_Europe etc
- Double click on this folder to access it and please find the file called mapsettings.cfg
- Please delete this file

STEP 2 - Creating a manual backup of your map

- Inside the TomTom drive, you will see a list of folders (on Windows these are yellow, on a Mac they are blue) as well as some loose files
- Please find the folder that is named as the map on your device i.e. United_Kingdom_and_Republic_of_Ireland_or_Western_Europe etc
- Right click on this folder and copy it
- Go to the desktop of your computer and paste the map folder

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your map.

STEP 3 - Format your TomTom device

IMPORTANT: ONLY continue if you were successful in making the back up of your device

For PC users:
- Open My Computer. Right click on the TomTom device drive and click 'Format'. Make sure Quick Format is not selected.

For Mac users:
- From the Finder menu, click 'Go' > 'Utilities', then double click 'Disk Utility'. In the 'Disk Utility', select the volume below the TomTom disk. Make sure the 'Format' is set to 'MS-DOS (FAT)' and click 'Erase'.

STEP 4 - Remove old files from your computer

- Open TomTom HOME
- Click on 'Manage my device'
- Click on the 'Items on computer' tab
- Tick the options for 'Applications' and 'Voices'
- Click on 'Remove items from computer'

STEP 5 - Install the software on your device

- Click on 'Update my device'
- Tick the options for 'Application' and at least one voice (eg, Jane)
- Please do NOT select your map at this stage.
- Click on 'Update and Install'
- Click 'Done'
Your navigation device starts and then connects to the computer again. HOME may offer more than one application update. Please repeat this step until no further application updates are offered.

STEP 6 - Restore the map

- Find the map you copied to your desktop and copy it again
- On your computer go to 'Start' -> 'My Computer' and open the TomTom drive
- Right click anywhere and select 'Paste'

STEP 7 - Check the Device

- Eject the drive (on Windows, go back to My Computer and right click on it and select Eject; on a Mac, drag the drive into the trash)
- Please disconnect your device and let it load up as normal
- You should now be able to set up the device as normal

Good Luck!

Jun 14, 2011 | Tomtom ONE GPS Receiver

1 Answer

Gps has lost its maps, screen says can't unlock maps

There several reasons you may receive the message Can't Unlock Maps on your nuvi or zumo device.
  • Can you press OK and get to the Where To/View map screen?
  • Did you load maps to the unit using the MapSource or MapInstall program?
  • Did you load maps to an SD data card?

If one of the points above applies to you, please follow the steps below to clear the Can't Unlock Maps message:
  1. Remove SD card from unit, if applicable.
  2. Plug the unit into your computer with a compatible USB cable.
  3. Open MyComputer/Computer icon. (Mac users skip this step.)
  4. Right-Click on the Garmin drive and select Open. (Mac users can locate the Garmin drive mounted on the Desktop.)
  5. Open the Garmin folder.1
  6. Locate a file named gmapsupp.img
  7. Right-Click and delete file named gmapsupp.img
  8. Safely disconnect your unit from your computer to see if the Can't Unlock Maps message is gone.

1. Nuvi 1100/1200/1300/1400/1600/3700 and Zumo 665 users will open the Map folder instead.

*If the gmapsupp.img file does not appear in the Garmin folder, please create an unlock file for device.

Nov 28, 2010 | Garmin Nuvi 265W GPS Receiver

8 Answers

Am loading new western european maps have got to step 12 says on some units only one option on 2 vertical bars or the menu screen doesnt show those vertical bars or a menu...

Could you please clarify what it is you are loading the maps onto? is it a palm pilot, gps, computer? and if so what is the make and model or operating system. if you can please provide me with these details i can assist you further. Thanks, Midwest-tek

Sep 18, 2010 | Computers & Internet

1 Answer

How to upgrade web browser

Dear Friend,
Please follow the below steps to upgrade your browser
Upgrade Your Netscape
Step 1: Open a new Netscape browser window.
Step 2: Go to Netscape's Free Software Upgrade page (see Resources).
Step 3: Check on Netscape's Step One whether or not you need an upgrade. When you open the Free Software Upgrade page, Netscape analyzes your version of Netscape.
Step 4: Click on the 'Download Free' button to get your update quickly.
Upgrade Your Internet Explorer
Step 1: Go to Microsoft's Internet Explorer home page and click on the 'Download' button. If you're running something other than Windows XP, use the dropdown box to select your operating system.
Step 2: Click on the 'Continue' button to begin the validation process.
Step 3: Right-click the Internet Explorer Information Bar and click on the 'Install ActiveX Control' option.
Step 4: Click 'Install.'
Step 5: Click 'Download' after your Microsoft program has been validated.
Upgrade Your Mozilla Firefox
Step 1: Go to the Mozilla Firefox home page (see Resources).
Step 2: Click on the 'Download Firefox' button to download the newest version.
Step 3: Click on the 'Save File' button.
Step 4: Click on the 'Open' button after downloading is complete.
Step 5: Click 'Next' on the Firefox setup to install the latest version of Firefox.
Step 6: Read the Terms in the field and click 'I Agree' in the radio buttons.
Step 7: Click 'Next' and then 'Finish.' Your upgrade is complete.

if you have any problem please write back to us,

Aug 14, 2010 | Computers & Internet

1 Answer

I am trying to burn a CD/DVD on my Dell XPS One. I can't figure out how to do this. Can someone explain to me step by step how to do this? Thank you in advance for your time.

After you insert a blank un-burned CD, you should get prompted by windows for 'how' you want to treat the CD: ignore that; if you open Windows Explorer (mouse-over the Start button and right-click, then choose Explore from the popup menu) then drag and drop the file(s) you want to copy onto the CDRW drive, then Windows enqueues the file(s) for writing. Right-click the CDRW drive icon and select the option to write/eject and it's done.

Feb 03, 2010 | Dell XPS One Desktop PC RED-20" HD...

1 Answer

Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0) Timestamp: Sat, 30...

It would have been added to black-listed or restricted website in Internet Explorer Content Advisor by some user in your computer.
· Some malicious software programs would have been installed on your computer.
· Your computer might not have the latest version of Flash player, Shockwave player and Java Runtime installed on your computer.

I would suggest you to follow the troubleshooting steps below to help resolve your issue.

Step 1: -
· Download and install Microsoft Windows Malicious Software to remove any unwanted malware program from your computer, please see the link below to download it.

· See this link for more description about Windows Malicious program removal tool -
· Download and install latest version of Java Runtime Environment, Flash player and Shockwave player.
Step 2: -
Perform resetting Internet Explorer 8 settings to default will reset Internet Explorer as it was first installed on your computer. Please see the link below,
Reset Internet Explorer 8 settings
Note: - Resetting Internet Explorer 8 will delete all the stored passwords and history.

Jan 30, 2010 | Microsoft Internet Explorer 8

2 Answers

Error: C:\program~1\Mywebs~1\bar\1.bin\m3plugin.dll

Hey dear its a virus, luckily your antivirus has already removed it from your pc. one trace is remains in registry which will try to load it on startup.

Ok, do the following step and get rid of it.
Open Run , type regedit and press enter
Go to

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ Winlogon

and check for the key Shell, the value of this must be Explorer.exe . if you can see some other after that like Explorer.exe C:\PROGRA~1\MYWEBS~1\bar\2.bin... , then remove the second file from the value, means it must only Explorer.exe

Ok, then check for the key Userinit. the value must be C:\WINDOWS\system32\userinit.exe, (including the comma) . If after that some thing is there , then delete it.
Ok thats all. restart your system .

Sep 17, 2008 | Microsoft Windows XP Home Edition

1 Answer

Pen drive not showing in my explorer.

Its a common problem with the pendrive, in windows. some time it doesnot detect or not showing clearly that device. you have to check your pendrive manufacturer and driver details. and also check it out driver signing.

Do you have mapped network drives on your computer? If you have this may cause your problem. When you insert the PEN Drive into USB and the "safely remove hardware" icon appers try to right-click on it and choose "eject" or "remove" (don't remember :), then pull the PEN DRIVE from the USB and connect it again. Go to Windows Explorer and try to open all your mapped drives, then the content of your PEN DRIVE must be loaded into your Windows Explorer. This is happened sometimes, because PEN DRIVE try to assign the first free drive letter after your phisical drive letters, and if you have a mapped drive letter, the PEN DRIVE assign one of them.

Jul 22, 2008 | Microsoft Windows XP Professional With...

4 Answers

Finedrive USB connect problem

does your pc never recognized the device..?
try to use another wire, maybe the one that you is faulty..

thank you & post me back again

May 12, 2008 | Fine Digital FineDrive 400 GPS Receiver

3 Answers

Dep error

Ok check out this website and scroll down and it gives you step by step instructions on how to fix this, i hope this points you in the right direction. I would explain it myself but its very simply explained on this website. Any additional questions please contact me i would like to help!

Feb 05, 2008 | Microsoft Windows Xp Home Edition Sp2...

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