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You should be upload pictures using a USB cable even if you do not have the additional sofware. Once you plugged in your camera, it may take a few minutes for the computer to register a new device and you should be able to view pictures using the Vista popup or in my computer from the "new device"
I changed the resolution size under options before filming and uploaded the video onto my provided picture motion program given with purchase of camera. I then switched the file to my videos under my computer so I was able to upload them onto email, and internet.
OK... If you have vista it may be that. Here is where I had my issue... one was a Sony camera on a Vista computer & now its a Olympus Stylus uploading to a puter where the sound card isnt working, & even though I upload it to picasa/photobucket or something & it HAS sound from the camera its self it doesnt play the audio, I uploaded the vids on my XP puter & its working, but also try- Here-
Well, I was looking for the name of the software.
I don't think you need to reinstall the software, but you need to read the documentation that came with the software.
There is a better solution to your problem:
Buy a card reader that can read your type of camera memory card.
Just plug it into your computer's USB port and Windows XP will see the card reader as being another hard drive. Remove the card from your camera, plug it into the reader. Use Windows Explorer to move the photos and video to your computer.
You never have to connect the camera to your computer again.