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Call the Globe customer service and ask for assistance about it. They can only provide you the solution because this kind of problem involves the sim centre number settings of your phone which they only know.
When you receive a text message while you're talking on the phone you can read your message without getting off by pressing the envelope button on the lower right side of the phone and the message menu with appear then click text messages
What happens to the incoming calls? Check that you have not set the phone so that calls are diverted to voice mail or another number. Call your service provider and they will probably be able to send you a "service message" that will reset that.