Question about Maxtor OneTouch III Mini Edition 120GB External USB 2.0 Portable 120 GB IDE Hard Drive

1 Answer

Hi i have a one touch 3 maxtor portible hard drive, one first use i was able to saved all my files, but now i cant open it or it dones not registra on my pc as aexternal drive or source, can yuo help? thnaks louis

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  • lougab Sep 03, 2008

    Hi tried it on anohter PC but it did not work either... louis

  • Anonymous Sep 06, 2008

    does this come with a cd when i bought it i cant remember, it use to work and know when i plug it in on my labtop i cant find it so i dont think my labtop recognizes it

  • tafadar Nov 26, 2008

    hello,



    i have a maxtor onetouch mini 3 and yes i have the same problem. basically i was running mac os x tiger and now swithed to os x leopard. Ever since that change, my onetouch doesn;t show up anymore. i called the tech guys who were by the way useless but they said that its because i had a password set on my drive and that i needed to switch back to the old operating system and format my drive. What a bump.... i mean an external hard drive should work no matter what system you are running.

    the weird thiing i noticed is that the drive shows up in my system profiler. (im running a mac) so it is being detected by my computer but i just can;t access it. i have now decided to use a software called active kill disk suite to format my drive. the software is free but has limited feature unless you upgrade to the pro version.

    hopefully it should fix the problem.

    if you have anything to share email me at tafadar@hotmail.com

  • Anonymous May 11, 2010

    Have you had a chance to try it on another computer?

×

1 Answer

Unfortunately it sounds like you have a dead drive on your hands.This is not uncommon. If you have not already you can attempt to uninstall and then reinstall the software it came with. That said it should be recognized regardless of software. If you are still within your return period I would attempt to exchange or return the unit as defective. If this is not an option and you need the files off the hard disk you can always attempt to remove the hard drive from the enclosure and connect it internally to your computer as a secondary drive. This would obviously void any type of warranty. Sorry that I could not be more help. Let me know if you have any other information that might be of use.
Take Care,
-WN

Posted on Sep 03, 2008

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