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Will not read DVD discs.

The drive will not read DVD discs. It will read CDs. I updated firmware and installed DVD codecs for Windows Media Player. When a DVD disc is in the drive my system tells me to insert a disc. The drive used to read DVDs and burn DVDs. It doesn't even recognize DVD discs that it burned.

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  • 19,396 Answers

It looks like you have a lens problem, DVD and CD use a different error correction and different track format.
A dirty lens can read CD but not DVD.
Tru first using a lens cleaner like this ones:

If it does not work you can try cleaning the lens directly with cotton and isopropyl alcohol, you will need to undo the screws at the button and to take apart the cover. Unplug power when doinfg this.

If it still does not work, since you aready reinstalled the firmware, the lens may be faulty.
You can order the lens pickup from factory and replace it.

Posted on Sep 02, 2008

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1 Answer

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Are you connecting the unit to your computer or a TV?
If it's the former, what OS does your computer have? Can you access the DVD to read the contents of any optical disc or play back audio CDs? If you can't get any content, then try a different Y USB cable (shorter cables are best). If you still don't get a response, try a different optical drive. The LG GP40NB40 may be faulty. If it is under warranty (1 year), contact LG or return it to the store where you purchased it (usually a 30 day return period).
If you have Windows 8, it doesn't come with the Codecs to play DVDs. (Some new Windows 8 machines will include a program like Cyberlink's PowerDVD. However, not all will.) In that case you need to install an appropriate program to play DVDs. The Win8 Media Player requires an upgrade to Win8 Pro and then the purchase of the Media Center. VLC will play most DVDs http://www.videolan.org/vlc/index.html . Some DRM issues may interfere. There are other DVD playback programs you can try. (As far as I can tell, the software that LG included with this model is not Win8 compatible for playback of movies.) If you had an older version of Windows and upgraded to Windows 8 Pro, you just need to purchase Media Center. (At least with some machines, the DVD playback software before the upgrade wasn't Win8 compatible and has to be upgraded.)
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If you are connecting to a TV, it isn't designed to play commercial movies. It acts like a flash drive to play videos, display photos, etc. (Thus the limitations are due to the TVs file Codecs. Check the TV documentation.)

I hope this helps.

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http://technet.microsoft.com/hi-in/library/bb457021%28en-us%29.aspx

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What software do u use to write DVDs on both PCs...
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i too have the same DVD writer, not had any issue in either XP or Win7....i have dual boot and have made many movie DVDs using both OS...i use Nero and Power2Go of LG(the install disk that came with the LG DVD writer has this great software...."LG Power tool")
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Hi there,
I would like to suggest that you attempt to download & install the codecs that your media player requires, before it will play a DVD.
I found this typical when I was using the Vista operating system with Windows Media Player 11.
The codecs can be found as freeware online & a good site for the apt codecs for WMP 11 is @ www.majorgeeks.com once you are on the site, click multimedia on the left of the page, then scroll down to the codecs required.
The K-Lite series of codecs seem to work well with WMP 11 on Vista.
I truly hope that this has resolved your problem, as there is nothing better than watching a fine movie on the old PC.
Failing my advice, you could always 'Rip' the said movie to your media player & view it from your hard drive.
Good luck anyway.
Warmest regards,
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