Just received my dell axim today. Everything seems fine until I tried to run the software. I get an error message every time. The error says " iexplore error" and jscript.dll and kernel 32.dll errors. I can't put in any of the pda software onto the computer to use it. Technical support has not been helpful. Have been on hold for two hours.
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Re: Can't run software on dell computer
This sounds like an issue with your desktop. Something has got corrupted maybe. Try going to the cd driectly to install a program. It only needs internet explorer when it runs the menu for the cd. It can all be installed by finding the setup for the particualr program your installing. Might need to reinstall internet explorer on your desktop and if that doesn't help, I hate to say it but might need to reinstall windows on it. Are you using ME or XP? I had many problems with kernel32.dll errors with ME but have not had any problems at all with XP. Only way I ever fixed those errors with ME was to reinstall. ME was the least stable version of windows.
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Downloaded programs can be installed onto the Dell Axim X30 using Microsoft ActiveSync. Microsoft ActiveSync can be installed onto your computer using the Dell Companion CD which came with your Axim X30.
Once Microsoft ActiveSync is set up on your computer, if the program you downloaded came in an installer file, then double-clicking on the file will start the installation wizard and the software will be automatically transferred to the Axim.
If the program you downloaded did not come as an installer file, then double-clicking it will bring up an error message. In that case, use ActiveSync Explore to copy the program file to the Program Files folder on your Axim.
Dell made an entry into the market of Personal Digital Assistants (PDA)
with Axim X5. The Dell Axim comprises of families of X5, X3, X30, X50
and X51. The Dell Axim PDA can be connected to the computer either by
using a cradle or a sync cable. The sync cable connects the device to
the computer directly. Here are the steps for connecting a Dell Axim to
a computer using a sync cable.
Microsoft ActiveSync software must be installed in order to connect the
PDA to the computer. This software is found in the Dell Axim Pocket PC Companion CD.
The Axim X51 PDA has a 36-pin connector, while the X3 has a 22-pin docking connector.
Connect the USB connector found at the end of the sync cable to the computer.
the PDA. If the PDA is not properly cabled to the computer, you will
get the following message: “Connect your device to a computer using a
sync cable or cradle before running the system update. Ensure that
ActiveSync is installed on the computer and that the ActiveSync
connection is successful.”
Ensure that the Dell logo faces upward.
Use the sync cable to set up a partnership, which can be done multiple times when you sign in as a guest.
You need ActiveSync from Microsoft. Unless you're using Vista which uses Windows Mobile Device Center. Connecting to the Axim to a Vista machine should automatically download the Windows Mobile Device Center software.
I have tried to initiate the partnership using Activesync with my new Axim on three different laptops, three different versions of windows operating systems including 2K. I've spent hours on the hold for support and have been very disappointed with the level of training on this product.
Obviously, we are not the only customers have problems with the usb connection but if you call the help desk, they act like it's a surprise to them. I have downloaded the usb patch and that does not correct the problem.
I've been told by the support staff that I will have to upgrade to XP. Well that's just great. I need to spend $99 to upgrade my laptop to use a $200 pda. There are posting from XP users having the same problem so I'm not inclined to run right out to Best Buy!
If I don't get a resolution fast, my Axim is being returned to Dell.
I may be wrong but each PDA (assuming you are connecting different brands) have different drivers. I connected a Toshiba and Dell PDA and each required their respective install disk with their respective drivers. Then I configured each pda using the Active Sync Connection Wizard. Everything ran smoothly after that.
I am unsure myself after looking at this Pocket PC software matrix. Today I use AvantGo in my HP Jornada under PPC2000, but it seems it is not installed in the PPC 2002 software according to this matrix. Maybe there is a download you have to do, or settings for your server access you have to make?