The internal sat antenna in the unit is broken or your unit is undercharged but i am sure it is the antenna this series of garmin are known for this problem.. you will have to send the unit into garmin unless the store you bought it from has a protection plan hope this answers your ?
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If you shut the unit down - and remove it from the power cord in your car, this is expected.
When powered down, the unit is not capable of maintaining contact with the satellites in the sky. When you power it up, it needs to receive signals from 3 or more satellites get a "fix" or calculate your position in the world. The more signals received, the the more accurately displayed your position will be. The device must use the signal data, perform calculations and bring up a map of your area.
The "Lost Satellite Reception" message also occurs whenever the GPS does not have a clear view of the sky over the earth's equator. This can be from a garage roof to heavy foliage (tree cover) - and even when driving between tall buildings. Usually, it shouldn't take more than a minute or so (once the obstructions have been cleared) for the GPS to reacquire the signals, calculate and display your new position.
Bad connection on the power supply may be the problem and this will not allow the unit to charge fully. Bad battery time for a replacement battery. No satellite? Try moving the unit down towards the defroster vents and keep it so that it is close to the front windshield. If these units do not have a clear view of the sky they will never find the satellite and you will always be frustrated with it. Hope this helps
Low battery power is generally r4esponsible for loss of signal or low signal. Charge itr fully before use and plug into car power source ONLY AFTER staring the engine so as to avoid spike deamage. The car charger cannot fully charge the battery it is justn sufficient to maintain a level of charge . If the battery gets too low it cannot maintain a constant signal.
If the signal is good statement seems to imply that it is working, perhaps this is my misinterpretation of what you mean by this. Signal refers to the abi;ity to connect to satellites 4 are requied for triangulation. If the unit is fully charged and not connecting , then it is quite possible that the unit has a damaged SIIRF chip or whatever chip was used in your model to acquire satellite connection. The cost of repair is costly, it means total replacement of the M/Board. Never start car with the unit connected into DC car power, spikes will damage the chip
The "front end" of your Receiver might be defective. Since your other unit is working then what might be happening is the signal to your unit might be dropping, to check this I would use a Satellite power meter, however if you do not have one you can use your other unit and connect it to the cable that your supposed defective unit is connected to. If the unit works then the problem is the supposed defective unit, if the unit does not work then this denotes a possible cable problem.
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I am running into the same exact issue. I have had my Sportster about 14 months now and this is the first problem I've encountered.
We had a cold night in the low 20s and the next morning the Sportster started in with these issues. It's been two weeks now and I have the same exact issues (have power, all connections in tact, no "no signal" message, etc.).
Sirius recommended a factory reset through the menu option. I was able to do that, but the problem was not corrected.
If anyone has any advice here, please let us know.....