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When opening my hp laptop I get a adobe reader error message. Says it can not open file because it is not supported or is damaged. Then when I click on anything it does the same thing. Any help would be great.

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Your computer most likely has a virus (probably a worm). Try different antivirus solutions (start with free versions) because some antivirus programs report that the system is free of viruses when in fact there still is. Install and run the antivirus only one at a time. Having two or more antiviruses can cause some problems.

Posted on Sep 02, 2008

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Cant open pdf


Make sure only adobe 9 is the only version of adobe reader you have installed on that computer. Then go to where your PDF file is and right click on it with the mouse and go into properties.

In the general tab where it says type of file it will show you what program is opening up the PDF file. Click on the change button and where it says recommended programs see if Adobe reader is there, if its not then down below where it says other programs click on the down arrow and see if adobe reader shows up there. If it shows up in either section then choose it, then click on apply, and then click on okay.

Now if for some reason adobe reader doesn't show up in either section, then you'll need to browse for it. It normally installs itself in the program files folder, then double-click on it and go into the adobe folder, Adobe 9.0 and then the reader folder. The name of the reader program looks something like acrord32 and it will say application to the right of it. At that point choose it and apply the changes so it opens up with Adobe reader.

This should cover everything, if your still having problems, let me know and I'll help you out further.

May 22, 2010 | Dell Dimension 4600 PC Desktop

1 Answer

I keep getting messages ..could not find acrobat External windows handler; . brand is e machines ..error messages,,


Hi Kate1958. I found this for you. Do one or more of the following solutions:
Solution 1: Remove all versions of Acrobat or Reader, and then reinstall one version.
If multiple versions of Acrobat or Reader are installed on the system, remove all versions and then install only one version. See the documentation included with Windows for information about removing programs.
Note: If you need to have multiple versions of an Acrobat product installed, remove all versions and then reinstall them starting with the earliest, installing the latest version last.
Solution 2: Start Acrobat or Reader, and then open the PDF file in the web browser.
If an error occurs when you try to start Acrobat or Reader, refer to Related Documents below, or search the Adobe Support Knowledgebase:
-- If you use Acrobat, go to www.adobe.com/support/products/acrobat.html .
-- If you use Reader, go to www.adobe.com/support/products/acrreader.html .
Solution 3: Make sure that the External Window Handler file (ewh32.api) is in the Plug-ins folder.
If this file is missing, reinstall Acrobat or Adobe Reader.
The default location of the Plug-ins folder is:
-- For Acrobat: Program FilesAdobeAcrobat [version]Acrobat
-- For Reader: Program FilesAdobeAcrobat [version]Reader
Solution 4: Disable Web Browser Integration.
Disable Web Browser Integration so that PDF files open directly in Acrobat or Reader instead of in the web browser.
To disable Web Browser Integration in Acrobat 6.0.x -7.0.x or Reader 6.0.x -7.0.x:
1. Open Acrobat or Reader.
2. Choose Edit > Preferences > Internet.
3. Deselect Display PDF in Browser.
4. Click OK.
To disable Web Browser Integration in Acrobat 5.x or Acrobat Reader 5.x:
1. Open Acrobat or Acrobat Reader.
2. Choose Edit > Preferences > General.
3. Click Options in the list in the Preferences dialog box.
4. Deselect Display PDF in Browser.
5. Click OK.
To disable Web Browser Integration in Acrobat 4.x or Acrobat Reader 4.x:
1. Open Acrobat or Acrobat Reader.
2. Choose File > Preferences > General.
3. Deselect Web Browser Integration in the General Preferences dialog box.
4. Click OK.
I hope this helps. Please dont forget to rate and provide positive feedback for our fast-free support today. Thank you :D

Apr 30, 2010 | PC Desktops

3 Answers

When I open an attachment-pdf for instance. or any attachment for that matter. The windows media player opens, with an error message saying it cannot open this type file. is this an adobe reader problem


Sounds like your files are not assigned to the correct program.

Open Windows Explorer and find a pdf file.

Right click on it and choose Open With...

Select Adobe Reader and check the box at the bottom that says:

Always use the selected program to open this kind of file.

Click OK.

All pdf files should then open in Adobe.

You can do the same with any other type of file by choosing the program you want to open it with.

Thanks for using Fixya.

Mar 31, 2010 | PC Desktops

2 Answers

I am unable to open adobe acrobat 5.0 files.


Hello,

Please make sure you have the newest Acrobat Reader from www.adobe.com

direct link: http://get.adobe.com/reader/?promoid=BUIGO

That should allow you to open them

Have a great day.

Jan 28, 2009 | PC Desktops

2 Answers

Cannot use reader 8.0,cannot remove it or install 9.0


oddly enough, you may find that updating the version 8.0 you have to 8.x will then allow you to remove it (or it will work correctly) can you open the reader manually in the programs list? if so open it, then go to help and check for updates. apply the updates. If they work you should be in good shape.

Dec 24, 2008 | Dell Dimension 8400 PC Desktop

1 Answer

When downloading somthing of the internet, what file do i save to, because when i save to adobe it says that it cannot open because file maybe damaged or lost on an email, can you help please, thanx


That is a bogus error message that means you do not have the latest Adobe Reader update and is applicable to .pdf files. Go to Adobe.com and get the latest free update and restart.

Oct 30, 2008 | Acer PC Desktops

1 Answer

When I try to open a pdf file, the icon is different and does not open in Adobe, but in MS Word 2007, which of course is does not open properly. This computer (Gateway M6752 laptop)has Vista Home Premium,...


Hey mrbickham,

In some instances, updating existing software or installing new programs onto your computer can cause issues such as what you have encountered. Fortunately, re-associating .PDF files with Adobe Acrobat Reader instead of MS Word 2007 may be all that you need to do. Most versions of Windows allow users to select the program they want to use to open any given file type, and can usually be done by following the steps I’ve provided below.

1) Right-click on the .PDF file icon.

2) Choose "Open With" from the menu that appears.

3) When you highlight the “Open With” option a submenu should appear. Click on the link in this menu that says “Choose Program.”

4) Another window should then open, providing a list of the available programs on your computer. Choose Adobe Acrobat Reader from the menu and check the box next to it.

5) At the bottom of the page there should also be an option that says something similar to "Always use this program to open this file type." Make sure that this option is enabled.

6) Click "OK."

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jul 23, 2008 | PC Desktops

1 Answer

When opening a program adobe reader opens with a blank sceen and tells me that it could not open (the program) because it is not a supported file or it has been damaged


what file are you trying to open? adobe reader only opens documents in pdf and adobe format. when opening a program, right click then choose "open with" option, and select the appropriate program to open the file with. most of them open with internet explorer or ms word.

May 20, 2008 | PC Desktops

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