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Hi, I have a blu ray DVD player in conjuction with a samsung 7.1 home theatre system.. Whenever i put on a normal DVD for at least the first 5 minutes the audio drops out consistanly..it doesn't do it much after that but occasionally throughout the film it will do it again. Is there a way to stop this from happening?

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  • varveri77 Sep 02, 2008

    ..The player is only a month old and has done this audio drop off from the beginning

  • varveri77 Sep 03, 2008

    Sorry, by normal i mean a non blu ray dvd

  • varveri77 Sep 03, 2008

    Thanks very much, i didn't realise it would so serious as to be an internal hardware issue..thought it may have had something to do with configuration or set up.

    Will try for the exchange as it is most definately still under warranty.

    With Kind Regards,
    Joe

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Your player is still under factory warranty I would defintely replace it. It may be even soon enough to return it and exchange it for a different model where you purchased it from. Those are your best options. If you need any further assistance let me know. If you have a moment to accept and rate the solution accordingly I would greatly appreciate it. If you still need assistance please don't reject my help.
Thanks,
Lee

Posted on Sep 02, 2008

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This is going to be an internal hardware problem. Since this is only a month old, I suggest you take it back for an exchange. The store shouldn't have any problems with an exchange.

Posted on Sep 02, 2008

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  • Master
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By normal dvd do mean a standard formated dvd or a blu ray dvd?

Posted on Sep 02, 2008

  • Ronald Mueller
    Ronald Mueller Sep 03, 2008

    have you checked to see that your audio set up on your dvd player is not in conflict with your audio set up for your home theater system?

  • Ronald Mueller
    Ronald Mueller Sep 03, 2008

    there is no reason to have to replace it i believe it's a configuration problemand it's amtter of just adjusting it accordingly

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Try cleaning the lens with a lens cleaner cd.

Posted on Sep 02, 2008

  • Legin Varghese
    Legin Varghese Sep 02, 2008

    Check all the cables connection from the player to the tv. after cleaning the lens try a disk which has worked fine in the past.


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