Question about HP iPAQ H5550 Pocket PC

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Fingerprint reader issue

Hi there I am receiving the same error message related to the fingerprint reader as other forum memebers have encountered. The iPaq is brand new... original training worked fine. Then after a week or two the problem arose "Failed to start background reading (status=5, error=-102, retCode=0). Perform a normal reset and try again" Repeated soft resets have little effect. The "fix" suggested on the forum related to the bioswipe file and removal of fingerprint and re-enrol has been tried. However the problem now arises when attempting to "re-train/enrol" the fingerprints.

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Re: Fingerprint reader issue

After a number of soft resets the problem seems to go away.... for no apparent reason. However the problem then reappears for no apparent reason.

Posted on Sep 14, 2005

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Hi there, I hope someone can assist me with this


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I received a message on the sony reader program that the device was authorized to another account, which is not the case. It also showed errors on the side panel under Library. What I think happened is...


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Unlock code



Enter your 15 digit IMEI
>>>Before we can send your unlocking code we need you to do something for us first. Every phone has a code that is as unique as a fingerprint, it is called an IMEI number. To locate your unlocking code we need you to provide us with your IMEI number. (You can either locate your 15 digit IMEI number underneath your battery, usually on a label, or alternatively you can simply dial *#06# on your phone)
Unlocking code is requested for your IMEI
>>>Once we have received your payment we send a request for the unlocking code for your Pantech Duo. Within 48-72 business hours (excluding weekends & holidays) of us receiving your payment we will send you your unlocking code with step-by-step instructions on how to enter it
Your Pantech Duo is instantly unlocked
>>>After entering the IMEI unlock code, your phone is instantly unlocked and ready for use on any GSM Network. This is a permanent unlock and your device can never be locked again

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2 Answers

Can't log on


where you able to perform the reset? if you wheren't then use a small pin or a needle to press the reset button.

if it sitll doesn't help you may have to perform a hard reset, it should fix the problem but you will lose all data stored in the memory, but everything on a storage card or safe storage / permanent storage will stay.

how to perform a reset or a hard reset:
http://www.hardreset.eu/hp_ipaq_h5450_hard_reset_soft_reset_en.html

May 29, 2009 | HP iPAQ H5450 Pocket PC

2 Answers

(status=5,error=-102,retcode=0)


Please provide me the pda model you have and an email adress.
Also please tell me what language should the rom file be. If I don't find that specific language I'll send the english standard one.

Mar 26, 2008 | HP iPAQ H5550 Pocket PC

2 Answers

Biometric fingerprint


In my iPAQ 2790 , I found an icon in SETTING ( HP Protect-Tools) that help to configure the security in your devise.

Mar 22, 2008 | HP iPAQ HX2790 Pocket PC

2 Answers

Finger Print Scanner


Hi again. Give me your email adress please, for me to send you the required upgrades. Read my other post in the other section you've wrotten and you will have the instructions on how to do everything there. Thanks.

Jan 22, 2007 | HP iPAQ H5450 Pocket PC

1 Answer

Want only fingerpring password for hx2755 without rest of security overhead


You can turn off HP Protect Tools, or simply configure HP Protect Tools to not encrypt your data.

Sep 11, 2005 | HP iPAQ HX2755 Pocket PC

1 Answer

H5555 password rest


For anyone coming across this with the same problem the solution is probably going to be reflashing the ROM. If you don?t have the CD you can usually buy one on Ebay for $5.

Sep 07, 2005 | HP iPAQ H5555 Pocket PC

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