Question about Sony NWZ-S615F Walkman Video MP3 Player

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My mp3 players volume button isnt working anymore No sound when i play any video and audio. The + and - volume button seem to be working because I put the Walkman on Hold and press them and get an "On hold ..." message when I press either one. However the buttons do nothing to affect sound it almost seems like the unit is on mute or something. MP3 worked fine for ten months and all file formats e.g mp3, etc. are good.

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  • japaquin Sep 26, 2008

    Reset or a format didn't help me, but what did work was popping the mp3 player open.  With a set of headphones and a mp3 file playing I opened the player shook the chipboard a bit and the audio came back on.  I know that this may be a band-aid but I did drop it a couple of times and the audio is still fine.

  • Anonymous Mar 17, 2014

    my mp3 players volume button isnt working anymore No audio is coming out when i play any video and audio. The + and - volume bar doesn't show up.

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  • 66 Answers

Hi,have you tried diff headphones? or maby the jack is broken??
hope this helps :-)

Posted on Sep 03, 2008

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This article contains tips for resolving sound related issues in Windows XP.
No Sound From all speakers
  • Check that the speakers are powered on.
  • Check that the speakers are connected to the correct ports on the PC. This is particularly important If the customer has both integrated sound and a sound card.
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  • If the speakers are digital speakers then try forcing the sound card to use digital. Go to Start->Control Panel->Sound and Audio Devices.. On the Volume tab, click the Advanced button in the Device Volume section. In the Volume Control window, below the Play Control Volume slider, click Advanced. If this does not show select Advanced Controls from the Options menu. Select Digital Output Only
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Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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I am going to assume you are making a standard DVD-Video disk, since the other format takes more specialized and much less common software. One likely possibility is that you have authored your disks with mpeg audio rather than Digital Dolby (AC3) or linear PCM (LPCM) audio format. MPEG format audio is commonly used in home DVD authoring but is seldom if ever found on commercial disks. my guess is that your car player isnt set to properly decode mpeg audio disks. I would suggest you go through the menus / owner instructions for your car player and find the menu setting which allows your car player to play back mpeg (rather than Digital Dolby or LPCM) audio, and your disks should then play fine in the car. Hope this helps.

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