Tip & How-To about Computers & Internet

Yahoo password doesn't work, changed, compromised, can't log on

Recently there have been numerous cases of people not being able to access their Yahoo email account.

PLEASE take 2 minutes to READ THIS TIP IN FULL, it explains stuff you really need to be aware of.

Supposedly people are getting emails from Yahoo telling them to change their password, and when they oblige, they no longer can access their account.

Unfortunately, nowadays 95% of emails telling you to change a password, review bank security settings etc. are fraudulent. They lure you into clicking a link, that takes you to a site disguised as a legitimate one (like Yahoo, online banking etc.) and provides you with an option to "change" the password - but in fact all it does is steal your current password in the process.
Users are accustomed to the fact, that in order to change a password you need to supply the current one first, so they don't feel uncomfortable entering it...

Now for the fix.

It is not easy, because free services like Yahoo rely on automated systems for most of the tasks (to avoid having to pay legions of customer support people), and also state clearly in their terms of use that they don't guarantee basically anything to free users and that it is your responsibility to keep your account details safe.

First option is the Yahoo Password Helper wizard, located here:
https://edit.yahoo.com/forgotroot
Go straight to "My account may have been compromised" option, as you most probably tried the standard password recovery options and they didn't work. You will be taken through several steps, and eventually there'll be an option to contact their customer service.
You must have some other working email account to give them as contact.

The last option would be to try and contact Yahoo asking for help.
email address: account-security-help@cc.yahoo-inc.com
The company numbers are:
(001)-408-349-1572
(001)-866-562-7219

However, phone support seems to be unavailable for free account users, therefore you may consider getting a paid account in the process, which will give you more support options and priority treatment.

GENERAL TIPS FOR THE FUTURE

1) Never trust seemingly legitimate emails telling you to do something with your sensitive information (change passwords, check/review security settings in your bank etc.)

2) Even if you suspect that such request is legitimate and wish to comply, never click a link provided in the email. I mean, never. Instead, open a new browser tab or window and type the address manually. Typing in yahoo.com in the browser address bar is not too fatigueing, and you will be on the safe side.

3) Logon pages nowadays should all be using secure connection (called SSL), which in practice means, that the address starts with
https:// (note the "s" at the end).
If you see a logon screen and the address starts with the ordinary
http:// - run away, it's not legitimate!

4) Sites have so called cerificates, issued by trustworthy organizations, that inform your browser about the confirmed identity of the site. When you are connected with an SSL (https://...) page, you should see a confirmation of a secure connection with an authentic site. Various browsers visualize this differently, here are the examples:

Internet Explorer 7 - padlock symbol next to the address bar:


Firefox - a box preceding the page address in the address bar, with site's name clearly shown:


Chrome - the https:// portion of the address turns green and a padlock is shown:


If you use a different browser, take the time to find out what the identity confirmation looks like in your browser, and check for it whenever you are about to enter any password anywhere.

Make it a habit, and you will save yourself from trouble - which in case of, say, a banking account can be massive.

Good luck!

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2 Answers

i cannot access my mail


Ymail is part of Yahoo Mail. In order to provide users with more combinations for email addresses, Yahoo introduced another email extension called Ymail. Ymail accounts look like samplemail@ymail.com. Ymail allows users whose desired email address was already taken to create their desired address and still have all the same features as Yahoo Mail. Accessing a Ymail account is quick and easy and can be done from any web browser.


1. Create a Ymail account, if you don't already have one. Open a browser window and type "http://mail.yahoo.com" and click "Sign Up" under "Don't Have a Yahoo ID?" section.
Fill in the appropriate information in each blank in section 1. This section is for your name, gender, birthday and location.
In section 2, choose a Yahoo ID/email address. In the drop down box beside the email address text box, choose "ymail.com." Press "Check" to see if the email address is available. If it's not available for use, choose another address, but keep the "ymail.com" domain the same.
Choose two security questions in section 3. This are necessary in case you forget your password. The alternate email address is optional.
Type in the security code at the bottom of the screen and press "Create My Account."

2. Open a browser window and type "http://mail.yahoo.com" to access the Ymail login screen.

3.Type your full email address in the "YahooID" box. Be sure to include the "@ymail.com" or the address will not be recognized. Using the full address distinguishes Ymail accounts from Yahoo or Rocketmail accounts.

4. Type your password in the "Password" box. Your password is case sensitive. Press "I Can't Access My Account" if you've forgotten your password. You can either have the password sent to another email address or change it altogether after answering the security questions you set up during the account creation process.

5. Press "Sign In" to access the Ymail account.

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I hope you find it very helpful. Thank you for using fixya.com

Aug 16, 2011 | Yahoo Mail

1 Answer

I own a samsung GT I 9000. Have been trying to synchronize with my corporate mail server without success in spite of following the screen tips. Could you please help me or atleast guide me to a custormer relation executive to whom I could talk to resolve the problem.


Check the security settings of your mail server to ensure you're not being blocked.

Here are some 'standard' settings that may work with your system.

Gmail Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@gmail.com username@gmail.com

Account Username Format
Full email address Full email address
Server Address pop.gmail.com
Use SSL: yes Port:995 smtp.gmail.com
Use SSL: yes Port:465
Hotmail Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@hotmail.co.uk username@hotmail.co.uk

Account Username Format
Full email address Full email address
Server Address pop3.live.com smtp.live.com
ic24 Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ic24.net username@ic24.net



Account Username Format
Full email address Full email address
Server Address mail.totalise.co.uk smtp.tiscali.co.uk
UKGateway Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ukgateway.net username@ukgateway.net

Account Username Format
Full email address Full email address
Server Address pop.ukgateway.net smtp.ukgateway.net
UK Online Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ukonline.co.uk username@ukonline.co.uk

Account Username Format
Username@ukonline.co.uk Username@ukonline.co.uk
Server Address pop3.ukonline.co.uk smtp.ukonline.co.uk
Vippowerent Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@vppn.com username@vppn.com

Account Username Format
Full email address Full email address
Server Address pop.vppn.com
Virgin.net Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@virgin.net username@virgin.net

Account Username Format
Username Username
Server Address mail.virgin.net mail.virgin.net
Wanadoo Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ name.wanadoo.co.uk username@ name.wanadoo.co.uk

Account Username Format
name.wanadoo.co.uk name.wanadoo.co.uk
Server Address pop.wanadoo.co.uk smtp.wanadooasdl.co.uk
World Online Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ worldonline.co.uk username@ worldonline.co.uk

Account Username Format
Full email address Full email address
Server Address pop.
tiscali.co.uk smtp.
tiscali.co.uk
Yahoo.co.uk Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@yahoo.co.uk username@yahoo.co.uk

Account Username Format
Username Username
Server Address pop.mail.yahoo.co.uk smtp.mail.yahoo.co.uk
Yahoo.com Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@yahoo.com username@yahoo.com

Account Username Format
Username Username
Server Address pop.mail.yahoo.com smtp.mail.yahoo.com




Settings - E-mail

You'll need to complete all steps for this to work. Make sure that if you have to enter O2 in the settings you use the letter O and not a zero.

The following settings are if you use O2 Email as your ISP (Internet Service Provider).

If you require different settings eg Yahoo, Gmail etc please click here

1. Tap the Application tab on the bottom of the screen
2. Tap Email
3. Tap Next on the Welcome to Email setup screen
4. Tap on the Email address text box and enter your Email address then tap Done
5. Tap on the Password text box and enter your Password for your Email account then tap Done
6. Tap Next
7. Your phone will now try and download your setting to your phone and set up your account, if this can not be done you will see the message, Setup could not finish. Unable to open connection to server. Tap Edit details to continue.
8. Tap Manual setup
9. Tap the Username text box and enter your full Email address then tap Done
10. Tap POP3 account
11. Highlight POP3 server and tap the text box and enter mail.o2.co.uk
12. Check that Port is default set at 110
13. Highlight Next and tap
14. The phone will now check your settings
15. Tap the SMTP server text box and enter smtp.o2.co.uk
16. Highlight Next and tap
17. The phone will now check your settings
18. Tap Next on the Account options screen
19. You now have the options to add a name for your new account plus add your name to outgoing messages
20. Tap Done

Jan 02, 2011 | Samsung Computers & Internet

1 Answer

cannot access yahoo email or facebook account PLEASE HELP


I have recently written a tip for troubleshooting Yahoo! Mail login problems. It can be found here:

http://www.fixya.com /support/r6847974-log_into_yahoo_mail

Nov 17, 2010 | Yahoo Mail

1 Answer

Unread messages appear bold just for few minutes and then they turn as read. I recently set outlook to transfer emails from yahoo account and that might have changed something but do not know actually why. Thanks!


please check this field for the setting.

Tools -> Options -> Advanced -> General settings, do you have anything in the "Mark messages read after displaying for xx seconds"

Jun 08, 2009 | Yahoo Mail

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