Tip & How-To about Computers & Internet
Recently there have been numerous cases of people not being able to access their Yahoo email account.
PLEASE take 2 minutes to READ THIS TIP IN FULL, it explains stuff you really need to be aware of.
Supposedly people are getting emails from Yahoo telling them to change their password, and when they oblige, they no longer can access their account.
Unfortunately, nowadays 95% of emails telling you to change a password, review bank security settings etc. are fraudulent. They lure you into clicking a link, that takes you to a site disguised as a legitimate one (like Yahoo, online banking etc.) and provides you with an option to "change" the password - but in fact all it does is steal your current password in the process.
Users are accustomed to the fact, that in order to change a password you need to supply the current one first, so they don't feel uncomfortable entering it...
Now for the fix.
First option is the Yahoo Password Helper wizard, located here:
Go straight to "My account may have been compromised" option, as you most probably tried the standard password recovery options and they didn't work. You will be taken through several steps, and eventually there'll be an option to contact their customer service.
You must have some other working email account to give them as contact.
The last option would be to try and contact Yahoo asking for help.
email address: email@example.com
The company numbers are:
However, phone support seems to be unavailable for free account users, therefore you may consider getting a paid account in the process, which will give you more support options and priority treatment.
GENERAL TIPS FOR THE FUTURE
1) Never trust seemingly legitimate emails telling you to do something with your sensitive information (change passwords, check/review security settings in your bank etc.)
2) Even if you suspect that such request is legitimate and wish to comply, never click a link provided in the email. I mean, never. Instead, open a new browser tab or window and type the address manually. Typing in yahoo.com in the browser address bar is not too fatigueing, and you will be on the safe side.
3) Logon pages nowadays should all be using secure connection (called SSL), which in practice means, that the address starts with
https:// (note the "s" at the end).
If you see a logon screen and the address starts with the ordinary
http:// - run away, it's not legitimate!
4) Sites have so called cerificates, issued by trustworthy organizations, that inform your browser about the confirmed identity of the site. When you are connected with an SSL (https://...) page, you should see a confirmation of a secure connection with an authentic site. Various browsers visualize this differently, here are the examples:
Internet Explorer 7 - padlock symbol next to the address bar:
Firefox - a box preceding the page address in the address bar, with site's name clearly shown:
Chrome - the https:// portion of the address turns green and a padlock is shown:
If you use a different browser, take the time to find out what the identity confirmation looks like in your browser, and check for it whenever you are about to enter any password anywhere.
Make it a habit, and you will save yourself from trouble - which in case of, say, a banking account can be massive.
Posted by Stan on
Aug 16, 2011 | Yahoo Mail
Jan 02, 2011 | Samsung Computers & Internet
Nov 17, 2010 | Yahoo Mail
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