Getting a Paper Jam error

By ohms
Rank: Wiz
Rating: 80%, 298 votes

posted on Aug 29, 2008

Follow the instructions below in an attempt to resolve the issue you are experiencing.

1) Turn off the printer and remove all paper from the paper tray & disconnect it from the computer.
2) With the printer off, check for any obstructions such as torn paper or foreign objects.
3) Turn on the printer (still disconnected from the computer) and check the lights / lcd screen.

Still getting the same error ? Go for Warranty or Service.

Else,

4) Place 20-30 sheets of paper in the printer, ensuring none of the paper is torn or creased.
5) Make sure that the paper is flush with the far right edge of paper tray, move the left edge paper guide over so that it touches the left side of the paper.
6) Try to feed paper manually (using the paper feed button).

Still getting the same error ? Go for Warranty or Service.

Else,

7) Before re-connecting the printer to the computer, uninstall the printer driver and restart the computer.
8) Re-install the printer driver.

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Comment #1

posted on Nov 17, 2008

By adamzg
Rank: Apprentice
Rating: 0%, 0 votes

Disconnect the power.

Open the cover of the case and make sure the 2 black and 1 white spring loaded pads for the print heads are still in place and are not interfering with the motion of the print head. These things seem to be some kind of rest for the heads when they're not in motion. DO NOT touch the pads as they are liable to spring out if moved incorrectly. Move the print head back and forth to make sure it can move freely.

Check the control panel, printers and faxes screen in windows for error messages under the status column from the printer. The D2460 does NOT have a display panel of it's own. All it's error messages are displayed in windows. The windows control panel status column will tell you if its paper jam, out of ink, out of paper, etc.

The manual feed button that ohms is referring to is probably the power button. The printer only has 3 buttons. The power, which also serves as a paper feed and retry buttons. the X button which AFAIK is only for canceling a print job. This will also (I think) eject paper if it's halfway through. The 3rd button seems to be a quick print button for pictures - I don't know, haven't used it yet.

Good luck.