By
ohms
Rank: Wiz
Rating: 81%, 288 votes
posted on Aug 29, 2008
Follow the instructions below in an attempt to resolve the issue you are experiencing.
1) Turn off the printer and remove all paper from the paper tray & disconnect it from the computer.
2) With the printer off, check for any obstructions such as torn paper or foreign objects.
3) Place 20-30 sheets of paper in the printer, ensuring none of the paper is torn or creased.
4) Make sure that the paper is flush with the far right edge of paper tray, move the left edge paper guide over so that it touches the left side of the paper.
5) Turn on the printer (still disconnected from the computer) and try to feed paper manually (using the paper feed button).
Still does not work ? Go for Warranty or Service.
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