Tip & How-To about Vacuums

Brush won't turn after cleaning out debris, belt is fine.

I have the Dyson Animal, the purple one. I frequently have to take the bottom apart where the brush is at to cut all the threads and hair off the brush. This last time it would not spin afterward. As far as I know there is no reset button, however, I did find out that it was switched to bare floors and THAT is WHY the brush was not spinning. Once I switched it back to carpet all was well. I have had this for years and never knew that the brush did not spin when it was on bare floor setting. Hope this helps!

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1 Answer

My Dyson 14 Animal seems to not have the suction


Hi its Darran at Dyson.

Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

I would recommend washing the filter if it hasnt been done for a while.

You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Apr 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

i believe the clutch on my dyson "animal" is stuck. It makes this horrible noise when you try to lower the brush roll to vacuum.


Hi its Darran at Dyson.

Your machine is designed to make this ratchet noise if the brush bar is obstructed. We would recommend checking the brush bar and soleplate area and removing any blockages or hairs/threads that are wrapped around the brush bar.

Full details on these checks can be found in our Support section online at www.dyson.com.

Kind regards
Darran
Dyson Customer Service

Apr 16, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I cleaned the roller on my Dyson DC 07, and after reassembly, it makes a sound like the belt is being chewed. I took it apart a couple times, goes back together fine, but still makes the noise


Hi its Darran at Dyson.

Your machine is designed to make this ratchet noise if the brush bar is obstructed. We would recommend checking the brush bar and soleplate area and removing any blockages or hairs/threads that are wrapped around the brush bar.

Full details on these checks can be found in our Support section online at www.dyson.com.

Kind regards
Darran
Dyson Customer Service

Apr 05, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

my dyson dc17 animal will pick up via the hose attachment but there is no suction when you use the regular vaccuum on the floor - you can hear the difference in the suction once you put the floor part down - we took it apart - cleaned it - checked all hoses - still does not work????


Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Jan 16, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

Dyson animal


sounds like you may have alot of hair or thread wrapped around the bar, this can stop it if there is enough, have a look at the beater bar (brush)

Jun 10, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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