Tip & How-To about Dyson Ball DC24 Bagless Upright Vacuum

Dyson DC24 - Removing and replacing the cleaner head

To remove and replace the cleaner head of your Dyson DC24, please follow the simple steps shown in the video below. This procedure applies to all Dyson DC24 variants.

For further help and advice please visit www.dyson.com and click on Support.

Dyson Customer Service


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1 Answer

why is my dyson dc25 spitting hair back out?


Hi there, it's Jack at Dyson.

If any debris is coming back out of your DC25's cleaner head, it's very likely that you have a blockage in the cleaner head or the airway it's connected to. To check the cleaner head itself, please follow the steps shown in the video below:

To check for blockages in the airway and throughout the rest of the vacuum, please follow the simple checks shown in our online Support guide: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

This should definitely help, but if you'd like any further advice from our experts, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 07, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24 no suction at head of cleaner, the hose has good suction and the brushes are not spinning


Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

remove the brush head for packing ito the dyson box


Hi there,

To remove your DC24's cleaner head, please follow the steps shown in the video below. After separating the cleaner head from the main body, replace the detachable clip on the cleaner head.

I hope this helps - if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support


Mar 03, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

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