Tip & How-To about Dyson DC25 Vacuum

Dyson DC25 - Correcting a jammed wand

If you're experiencing difficulty in removing the wand from your Dyson DC25, please follow the simple steps shown in the video below. This procedure applies to all Dyson DC25 variants.

For further help and advice please visit www.dyson.com and click on Support.

Dyson Customer Service


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1 Answer

can't get the wand to come out


Hi Jill,

I'm sorry to hear you're having difficulty disengaging your DC25's wand. This is likely to be because the hose was twisted the last time you replaced the wand on the machine. This is easy to resolve - please follow the steps shown in the video below.

If you'd like any further assistance or advice, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 20, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

hose difficult to extend


Hi June,

I'm sorry to hear you're having difficulties with your DC25. If the wand is difficult to remove from the cleaner, it may be due to the hose being twisted when you replaced the wand on the machine after the last time you used it.

This is easy to correct - please follow the steps shown in the video below.

If you have any further questions about using or maintaining your machine, please give us a call free on 0800 298 0298 (UK), or 1866MYDYSON (US) so we can help.

Kind regards,

Jack
Dyson Online Customer Support


Nov 28, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

dyson wand will come out some but the wand is stuck and will not release.


Hi there,

I'm sorry to hear you're having difficulties with your DC25. If the wand seems to be jammed, it may be because the hose was twisted when you replaced the wand on the machine the last time you used it. To release the hose, please follow the simple steps shown in the video below.

This should resolve your issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Nov 17, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

When I go to pull out the extension hose it sticks and is a pain. I can eventually get the tube to extended out but it takes pulling the hose down one section at a time.


Hi there,

Sorry to hear you're having difficulties with your DC25 hose. If the wand takes a lot of force to remove, it's likely that the hose was twisted when you replaced it on the cleaner after the last time you used it.

It's simple to resolve - please follow the steps shown in the video embedded below. If you need any further help, please get in touch with us directly so one of our experts can run through some troubleshooting steps over the phone with you. You can call free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jul 30, 2011 | Dyson DC25 All Floors Bagless Upright...

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