Tip & How-To about Computers & Internet

Internet keeps disconnecting - Internet disconnect

Having intermittent internet disconnects? There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. If you have a modem that you bought that was not provided by your ISP, you can try to update the firmware on the modem.

If using a modem
I recommend you unplug the router, plug the computer directly in the modem and see if you still have the problem. If you still have the problem then you know it is just the modem. If the problem resolves itself then you know the most likely culprit is the router.

I would also recommend that you update your router firmware as well. Do a google search for the brand name of the router and go to the companies website, look in the support/downloads section for updated software.
--If possible, try a different Ethernet port on your router. You may have a bad port.
--Take out and reinsert all Ethernet cables on your network. Loose cables can cause disconnects.
--If possible, replace the Ethernet cables. Bad cables can cause this.

Lastly, you could be having an issue with the Network card(NIC) on your computer. Network cards are either built into the modem or external(a card you insert into the motherboard). Using the process of elimination and the steps above, you can hopefully narrow down the problem to one specific component of your network.

Regards,
G33k






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Internet disconnecting, internet keeps disconnecting, internet disconnects, internet not staying on, internet shuts off, internet keeps shutting off

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2 Answers

I cant load videos anymoe,it just flashes 3 bars,same thing happens when I look for older links I get the same 3 flashing bars.And I cant remove posts all the time I would say removing my posts only 50% of the time.Also I cant share what I write sometimes,this starting happening around 6/18/2012


Hi,

This sounds like a internet connection issue. Do you get any trouble browsing other websites? Slow internet connection in general? A slow internet connection or one that has intermittent disconnects will cause the issues you are experiencing. If you have any background programs running, like downloading videos, try stopping these programs and see if the program improves.

Try to clear you internet browser cache to see if this resolves the issue,

In Internet Explorer to go Tools > Internet Options and under the first tab in the Browsing History section, choose the Delete button.
In Firefox go to History > Clear recent history and make sure all options are checked except active logins and site preferences.

Try using a different internet browser then the one you are using and see if this resolves the issue. If the issue goes away, you know you have a problem with that browser. Some examples of browsers you can use are Mozilla Firefox, Internet Explorer, Safari and Chrome.


If you are experiencing a degraded internet connection you will want to reach out to your Internet Service Provider for help. In the meantime, you can check your network cables and make sure everything is firmly connected. You can also try and reset all your devices.
-Power off your modem, router and computer. After 10 seconds turn on your modem, after 30 seconds turn on your router and after 30 seconds turn on your computer. See if this helps any.

I also wrote a tech article(Facebook Slow) which goes over some of these steps and more. Please click here to read that article.

Comment back if you have any questions,
Regards,

Jun 21, 2011 | Facebook Social Network

2 Answers

My internet keeps disconnecting, never had this before, the internet disconnects, i restart the router manually and internet is back up for about 5-10 minutes and it disconnects again. Everytime i look the power light is on, the link light is on and the DS light is blinking. Any idea what could cause this?


Hi,

There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. You could also try to upgrade the software on it. Click here for the update page for Arris.

Typically, I recommend you unplug the router, plug the computer directly in the modem and see if you still have the problem. If you still have the problem then you know it is just the modem. If the problem resolves itself then you know the most likely culprit is the router.

I would also recommend that you update your router firmware as well. Do a google search for the brand name of the router and go to the companies website, look in the support/downloads section for updated software.
--If possible, try a different Ethernet port on your router. You may have a bad port.
--Take out and reinsert all Ethernet cables on your network. Loose cables can cause disconnects.
--If possible, replace the Ethernet cables. Bad cables can cause this.

Lastly, you could be having an issue with the Network card(NIC) on your computer. Network cards are either built into the modem or external(a card you insert into the motherboard). Using the process of elimination and the steps above, you can hopefully narrow down the problem to one specific component of your network.


Let me know if you have any questions.
Regards,
G33k

May 16, 2011 | Arris Touchstone 450a (CM450) Modem

1 Answer

Durango turn signals and stereo intermittently working


Check the PDC or power distribution center under your hood next to the battery. You will want to disconnect the negative battery terminal before doing this.

I had an issue of corrosion on the underside of the PDC in my 01 D that was causing similar issues.

Apr 09, 2010 | 2001 Dodge Durango

2 Answers

Verizon DSL Internet connection intermittant Westell 327


verizon dsl westell 7500 internet light goes off 2 to 3 times daily

Jul 11, 2009 | Westell Wirespeed VersaLink...

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