Tip & How-To about Computers & Internet

Internet not working , can't connect to the internet

Is your internet not working? Unable to connect to any websites? Read more below to help resolve these issues.

First, you need to make sure your home network is configured and up and running. You can click here to read my article on how to configure a home network.

One of the first troubleshooting steps I recommend is to check the network cables in the network. Make sure all cables are firmly seated in the connection port. Also, if you have cable splitters I recommend you unplug the coaxial cables and plug them back in. Simply resetting cables can resolve connectivity issues. Replacing cable splitters can also help as well. They are fairly cheap to purchase and your Internet Provider may be able to send you out some for free. Continue on with the steps below if this does not help,

1)First, you can test if you are able to send data past your local gateway. Your gateway is your router. It is the gateway to the outside world. If your internet is working properly, you should be able to communicate past this.

In Windows you can use the ping command to test,
Click Start > Run and in the run box type "Command" or "cmd". A black DOS window should open. In the DOS window, type
ping www.google.com
ping www.msn.com or any website you have in mind. Try multiple ones.
Below is example of a working internet connection,

Pinging www.l.google.com [] with 32 bytes of d
Reply from bytes=32 time=45ms TTL=52
Reply from bytes=32 time=46ms TTL=52
Reply from bytes=32 time=45ms TTL=52
Reply from bytes=32 time=45ms TTL=52

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 46ms, Average = 45ms

As you can see, I am able to communicate with google.com. If you ARE able to communicate past your gateway, but still unable to visit websites then continue below. If you are NOT able to communicate past the gateway, SKIP to step 5

2) You may have an issue with your Internet Browser. Try using a different internet browser to see if you can view websites. If you are able to with different browser, then you narrowed the problem down to that browser. Some examples of browsers are Internet Explorer, Mozilla FireFox, Safari and Google Chrome.

3) If you are unable to get any Internet Browsers to work, then there may be a different problem. You could have a Firewall on your computer, or a anti virus program that is causing problems. The best way to test this out is to disable any anti-virus programs or firewalls you have.

4)Simply, the website you are trying to go to is down due to technical reasons you can't control. Make sure this is not the case by visiting other websites.

5) Make sure your computer is setup to obtain an IP address automatically and to obtain DNS information automatically. Why? When you purchase internet service from a Internet Service Provider, they typically assign you DCHP addresses and these can change all the time. So, if you input an IP address manually, then it may work for a while and stop working.

-To make sure your computer is configured to obtain this information automatically, in windows, go to Start > Control Panel > Network Connections. Right click on Wireless Area Connection or Local Area connection depending on if you are wired or wireless and choose Properties. In Properties, select IPV4 and click properties. Make sure Obtain IP address and Obtain DNS automatically is checked.

6)Once you do step 5 and still have trouble, your internet service just may be down due to technical reasons outside of your control. You can contact your Internet Service provider and speak with technical support to confirm this.

7)Check step 3 as this can cause routing issues.

8)Power cycle your equipment. This basically means to turn off and back on. The proper way to do this is in a certain order(MODEM > ROUTER > COMPUTER)

--Turn off your modem, router and computer. After 10 seconds plug in your modem. Wait 30 seconds and plug in your router. Wait 30 seconds and turn on your computer. On your computer, renew your ip address. To do this, go to Start > Run and in the run box type "cmd" or "command". In the black DOS window, type
ipconfig /release
after the command runs type
ipconfig /renew

I hope this article was informative!


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* For Mozilla FireFox
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Have a great day!

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