Tip & How-To about Sony Playstation 3 (PS3) Console

Sony Playstation Network Outage - Still down

After a recent network intrusion into Sony customer databases, resulting in the theft of millions of customers credit card and personal information, the playstation network went down and remains down as of May 12th.

There are not positive details from Sony other than "soon" on when the PSN will be back up and running.

It looks like they want to make sure their network is secure!

If you are one of the effected customers, or if you even used a credit card with Sony in the past, I would recommend you check out the articles regarding the class action lawsuits. Sony should be liable to pay for credit card fraud monitoring and protection.

You can view the PSN status at the following link,
Playstation Network Status Updates

This article will be updated periodically.

Regards,
G33k

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1 Answer

im trying to get on the playstation network on the internet but it keeps saying error 80551021 when i try to connect on the internet on my psp go


Unfortunately, the PSN is currently down due to "external intrusions". Sony is working around the clock to restore service to the PSN. Though there is no given timeframe, Sony said that the PSN should be back by next week.
This maintenance will eventually help improve the quality of PSN and improve its stability.
MORE INFO: Sony has updated its customers regarding the intrusion that happened on the PSN. Sony has verified that the intruder stole/got the personal information, usernames, emails, and passwords of PSN customers. However, the same cannot be said with regards to credit card information since it is stored in another part of the PSN and is highly secured/encrypted. It has also been verified by major credit card companies that no fraudulent/unauthorized activity has been caused by the PSN "break-in". A new system update would be introduced once the PSN is back up. This update would require all customers to change their passwords.
MORE UPDATES: Kaz Hirai is scheduled to announce something about the PSN outage later. This could be about the schedule on when the PSN will be back up, compensations for the downtime, and further clarifications on the situation.

May 01, 2011 | Sony Playstation 3 (PS3) Console

2 Answers

i try connect to internet via ps3 but the error code appear 80023121 pls advice


Unfortunately, the PSN is currently down due to "external intrusions". Sony is working around the clock to restore service to the PSN. Though there is no given timeframe, Sony said that the PSN should be back by next week.
This maintenance will eventually help improve the quality of PSN and improve its stability.
MORE INFO: Sony has updated its customers regarding the intrusion that happened on the PSN. Sony has verified that the intruder stole/got the personal information, usernames, emails, and passwords of PSN customers. However, the same cannot be said with regards to credit card information since it is stored in another part of the PSN and is highly secured/encrypted. It has also been verified by major credit card companies that no fraudulent/unauthorized activity has been caused by the PSN "break-in". A new system update would be introduced once the PSN is back up. This update would require all customers to change their passwords.

Apr 29, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

i cannot sign in to playstation network


Unfortunately, the PSN is currently down due to "external intrusions". Sony is working around the clock to restore service to the PSN. Though there is no given timeframe, Sony said that the PSN should be back by next week.
This maintenance will eventually help improve the quality of PSN and improve its stability.
MORE INFO: Sony has updated its customers regarding the intrusion that happened on the PSN. Sony has verified that the intruder stole/got the personal information, usernames, emails, and passwords of PSN customers. However, the same cannot be said with regards to credit card information since it is stored in another part of the PSN and is highly secured/encrypted. A new system update would be introduced once the PSN is back up. This update would require all customers to change their passwords.

Apr 28, 2011 | Video Game Consoles & Games

1 Answer

error 80023121, wnt let me login in


Hello ldsidney and welcome to FixYa. Currently the PlayStation Network is down worldwide and Sony has stated today that it could be a week before it is once again fully operational. Please read the following official statement from Sony below. Your personal information could be compromised.

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We're working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1. Temporarily turned off PlayStation Network and Qriocity services;

2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

I hope you found this information helpful and thank you for using FixYa.

Apr 27, 2011 | Sony Playstation 3 (PS3) Console

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