Tip & How-To about Durabrand PDV-709

Durabrand Prtable DVD problems?Give your local Walmart manager a try.

Firstly, thanks to Bubbabear64 for clarifying the Durabrand production fiasco and for his suggestions. After trying the 1 -800 number on the back of the DVD player (which is out of order as the company is defunct), I called 1-800-925-6278, a Walmart Corporate number. My concern was recorded and that same evening, I received a phone call from the GM of the Walmart where I had purchased the DVD player. He was more than willing to rectify this problem and without hesitation offered me a full refund of the purchase price. He was pleasant and made sure I was satisfied. In retrospect, I don't think it is necessary to phone the Walmart headquarters as I did. I'm sure every Walmart manager is aware of this problem with Durabrand and will offer a refund in lieu of the non-existent manufacturer's one year warranty. Certainly, Walmart should have been more forthcoming in dealing with a problem they knew existed long before the consumer did. However, my advice is to call the GM of your Walmart first and give him or her a chance to help you. They do want to keep your business!

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Problem w/ Company of Durabrand


Lenoxx Manufacturing went out of business in November of 2007. Walmart was aware of the situation when they were continuing to sell the products. Players can be exchanged at Walmart for equal or lesser value.

Some people have been suggesting a service called 1800customersupport.com to get the product serviced but this service has been reported as fraudulent as well. Ripoffreport.com has a thread about them as well as the Durabrand DVD players. If a company goes under the chances of a third party company servicing your equipment is slim.

Your best bet is to return it to your local Wal Mart and get a new one. Ripoffreport.com indicates that has been honored on a store by store basis.

Aug 04, 2008 | Durabrand DWT2405 24" TV

2 Answers

durabrand xb2316 door will not close causing microwave not to work latch inside has broken can i get part fo it


You should contact Durabrand at the number in your owner's manual.

If for some reason you don't have your owner's manual, I would suggest calling the dealer where you bought it to see if they have a number for Durabrand.

Good luck.

We're happy to help and we appreciate your thoughtful rating of our answer.

Jul 12, 2008 | Microwave Ovens

1 Answer

picture not clear


to Bubbabear64. It doesn't matter where the screen is position it still is fuzzy.

Jun 21, 2008 | Durabrand PDV-709

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