Tip & How-To about Office Equipment & Supplies
No doubt this information appears elsewhere, but I will repeat with the hope that users needing help will be able to help me help them.
I am a printer technician with over 15 years of experience with all types of laser, inkjet, designjet and dot matrix printers. However there are a few things that are not taught in any factory course or training seminar. These include:
1. Telepathy, I cannot read your mind over the internet and therefore if you want to get help, I need to know the exact make and model of your printer. A subject of "paper jams with HP P2015" will get me to look at your request much faster than "paper jam in printer"
2. Vague interpretation skills. When equipment issues a error code, this code tells a technician a great deal and copying it exactly into your request will result in vastly superior answers to questions.
3. X-ray Vision: I cannot see through the internet to see where the paper jam is. Clear descriptions like "paper does not move out of paper tray" tells me more than "paper jam". The more specific you can be, the more helpful I can be.
4. 20/20 rear vision. Describe what you were doing when the error occured. If you now have a "download RFU" error, fess up and tell me you were upgrading the firmware and turned the machine off. I know things like this anyway based on your error, but I am more willing to help people who are not trying to hide. We have all made rash decisions that result in errors, I have as much as anyone so do not be embarassed. Besides, the chances of us ever meeting face to face are about the same as me winning the big jackpot lottery.
Now you know what 15 years of experience has not taught me, I will tell you what it has taught me.
1. Where paper jam errors normally occur during the printing process
2. How to interpret and troubleshoot error codes
3. How to troubleshoot common failures
4. How to find the answer if I do not know.
I love to help, but you need to help me by providing as much detail as possible in the first place. This will ensure that I will look at your problem, instead of skipping to another question that has provided that information.
Congratulations if you made it to the end of this tip, you are likely the type of user who will ask a question that I can answer.
Posted by Mark... on
Apr 18, 2011 | Kyocera FS-4000DN Laser Printer
Feb 03, 2011 | Panasonic Panafax UF-585 Plain Paper Laser...
Oct 28, 2009 | Lexmark Inkjet Z517 Photo Printer
Oct 30, 2008 | Office Equipment & Supplies
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