Tip & How-To about Office Equipment & Supplies

Getting help with your printer problems

No doubt this information appears elsewhere, but I will repeat with the hope that users needing help will be able to help me help them.

I am a printer technician with over 15 years of experience with all types of laser, inkjet, designjet and dot matrix printers. However there are a few things that are not taught in any factory course or training seminar. These include:

1. Telepathy, I cannot read your mind over the internet and therefore if you want to get help, I need to know the exact make and model of your printer. A subject of "paper jams with HP P2015" will get me to look at your request much faster than "paper jam in printer"

2. Vague interpretation skills. When equipment issues a error code, this code tells a technician a great deal and copying it exactly into your request will result in vastly superior answers to questions.

3. X-ray Vision: I cannot see through the internet to see where the paper jam is. Clear descriptions like "paper does not move out of paper tray" tells me more than "paper jam". The more specific you can be, the more helpful I can be.

4. 20/20 rear vision. Describe what you were doing when the error occured. If you now have a "download RFU" error, fess up and tell me you were upgrading the firmware and turned the machine off. I know things like this anyway based on your error, but I am more willing to help people who are not trying to hide. We have all made rash decisions that result in errors, I have as much as anyone so do not be embarassed. Besides, the chances of us ever meeting face to face are about the same as me winning the big jackpot lottery.

Now you know what 15 years of experience has not taught me, I will tell you what it has taught me.

1. Where paper jam errors normally occur during the printing process
2. How to interpret and troubleshoot error codes
3. How to troubleshoot common failures
4. How to find the answer if I do not know.

I love to help, but you need to help me by providing as much detail as possible in the first place. This will ensure that I will look at your problem, instead of skipping to another question that has provided that information.

Congratulations if you made it to the end of this tip, you are likely the type of user who will ask a question that I can answer.

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1 Answer

I need reset printer

To reset the printer. First Press [Menu].
Then Press up button or down button repeatedly until Others appears.
Then Press Forward Button.
Then Press up button or down button repeatedly until >Restart Printer appears.
To reset the printer, press [OK]. A question mark (?) will appear.
Then Press [OK] again. Self test appears while the printer is resetting itself, followed by Please wait and then Ready.

Hope this helps

Apr 18, 2011 | Kyocera FS-4000DN Laser Printer

1 Answer

Can you add a new fax no that shows in the header for outgoing fax?

To set Outgoing Fax Number/ ID follow the follwing steps: -
- Press FUNCTION, Press 7 (Set mode will appear on display)
- Press 1 (User Parameters Settings)
- Press Set repeatedly until display shows ID
- Enter your Number/ ID (max. 20 digits) by using the key pad

For further information you may refer to User Manual for Panasonic Panafax UF-585 Page 29

Hope it helps! Good Luck!

Feb 03, 2011 | Panasonic Panafax UF-585 Plain Paper Laser...

2 Answers

Lost disk to Lexmark Z1300 how can I fix this E-mail me at ajb54@earthlink.net

Check any of the links below and download the driver for Lexmark Z1300 for free:




Have a great day!

Oct 28, 2009 | Lexmark Inkjet Z517 Photo Printer

2 Answers

epson 4800 set ink crtg error

Check the following information for reset the printer cartridge.......

hope this helps you.

Oct 30, 2008 | Office Equipment & Supplies

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