Tip & How-To about Office Equipment & Supplies
UPDATE: HP is no longer honoring this repair.
If you have an HP M2727 and you are getting this error, there may be hope for you. Check the back of your product for the sticker with the serial number on it. Also on that sticker is the date of manufacture. If your machine was manufactured before January 1, 2010, then HP has a service advisory that addresses this issue. A service advisory is an admission by HP that the product does not meet expected standards and as such they offer a free repair of the machine, regardless of the warranty status of the product. HP will replace both the scanner assembly and the formatter on your machine and it will not cost you a dime. You simply need to contact HP at 1-800 HPINVENT. You can also contact any local HP service partner directly to obtain service. Be insistent as I have found some dealers are not aware of this service advisory. This service advisory is valid until December 31, 2011.
Posted by Mark... on
Mar 07, 2011 | HP Office Equipment & Supplies
Feb 09, 2011 | HP Laserjet M2727nf Multifunction Printer
Oct 04, 2009 | HP Office Equipment & Supplies
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