Tip & How-To about Office Equipment & Supplies

HP Home Network Diagnostic Utility

Download it here:



(resolving issues when printing within wireless/wired network)


http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88884-1&lc=en&dlc=en&cc=us&product=1153481&sw_lang=&os=4063


Fix/Enhancement:Thisversion of the Home Network Diagnostic Utility includes firewalldetection capability and provides an improved user interface withguided troubleshooting help and support for multiple languages.



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Christian from HP

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my Officejet wont print pdf files from my minimac (os 4.11) but prints fine from my pc running xp. Also my mac has lost ethernet connectivity, but the pc works fine. Any sugguestion how to fix?


This seems to be a single issue. The fact you cannot print to a presumably shared printer AND cannot access the network or Internet, would indicate your issue is simply connectivity related.
Are you connecting the Mac via wired ethernet cable or wireless?
If it is wired, check your connection via the network icon on your screen (usually upper left) Click on the icon and choose "Open Network Preferences". In the window that appears, check on the left side to see if the appropriate connection has a green, yellow or red dot next to it. If the dot is red, you are not connected. If the dot is yellow, you are connected but there is an issue.
If the connection is wired and there are other computers able to get online, then check the cable connected to the Mac or replace it.
If the connection is wireless, then check try reconnecting again and make sure you are using the right passphrase for your security requirements. You may need to delete the profile and recreate it. You can do this by clicking on the Wi-Fi item on the left panel of your Network preferences window and then clicking on Advanced button. In the following window that appears, find your wireless network name in the list under Preferred Networks and click on it to highlight it. Then click the - button to remove it. Then close the window and try reconnecting to the network from the icon on the bar at the top of your screen, using the correct network passphrase (if needed).
If this still does not work, think this through...
1. Is any other computer using wireless connection and having a similar connection issue?
2. Did this computer EVER connect to the network and Internet successfully?
If the answer to either question is yes, then the problem is likely your Router/Modem. power OFF the router (and modem if separate) for about 30 seconds and then power it ON. See if this resolves the connectivity issue. If not, consider doing a factory reset on the router/modem, but make sure you have the appropriate settings needed to configure the router and/or modem as these will likely be lost when you reset the devices and will be required to get connected to your Internet Service Provider.
If the answer to question 2 above is NO, then the problem is directly related to the mac. If you are trying to connect via wireless, try connecting with an ethernet cable instead to make sure the mac can connect that way.
If neither way seems to work, it may be possible there is a network configuration problem, defective router, or possible network conflict present and may require a more professional approach requiring a visit from a networking professional to resolve it.

Apr 15, 2013 | Apple Mac mini G4 Desktop

1 Answer

turn on shuts off blue screen B8000028


The steps to resolve this issue on a product that you want to set up with a wireless connection and on a product that you want to set up with a wired, or Ethernet, connection differ slightly. Depending on the connection type you want to set up, select one of the following methods, and then follow the steps provided to resolve the issue.Method one: Resolve the error on a product that uses a wireless connectionStep one: Print a network configuration page
  1. Disconnect the power cord from the back of the product.
  2. Remove the phone or Internet cable that is connected to the back of the wireless router. Do not reconnect this cable until instructed to do so.
  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the On button (c00636182.gif ) to turn the product on.
  4. Make sure that the blue Wireless light is on. If the Wireless light is not on, press theWireless button on the front panel of the product to turn wireless on.
  5. When the product is in the ready state, press and hold the Cancel button for several seconds. The network configuration page prints.
  6. On the network configuration page, check the Network Connection Status line. If the status entry reads Ready , continue with 'Step two: Set the product IP information in the Embedded Web Server (EWS).' If the status entry reads anything else, continue with the next step.
  7. Press the Setup button (c01726396.gif ) on the product control panel, select Network , and then select Wireless Setup Wizard . Follow the instructions in the wizard to complete the configuration.
  8. When the Wireless Setup Wizard is complete, press and hold the Cancel button for several seconds. The network configuration page prints.
Step two: Set the product IP information in the Embedded Web Server (EWS)
  1. Make sure that the computer is connected to the same router that the product is connected to.
  2. On the network configuration page that you printed in 'Step one: Print a network configuration page,' look in the General Information section. Make a note of the following information.
    • IP Address
    • Subnet Mask
    • Default Gateway
    note.pngNOTE:Each of these addresses is in the IP address format. For example, 192.168.1.100 is an IP address. Make sure that you note the numbers and the dots exactly as they appear on the network configuration page.
  3. Open a Web browser, such as Internet Explorer or Mozilla Firefox, on your computer.
  4. Type the product IP address in the address bar of the Web browser, and then pressEnter . The Embedded Web Server (EWS) page for the product opens.
  5. On the EWS page, click the Networking tab.
  6. In the left pane of the Networking screen, select Wireless (802.11) , and then select theIPv4 Configuration tab in the right pane.
  7. Select Manual IP .
  8. In the IP Address text box, type an IP address that is within the range of 192.168.1.10 to 192.168.1.60. For example, the IP address 192.168.1.25 is correct, but 192.168.1.61 is incorrect.
  9. In the Subnet Mask text box, type the Subnet Mask address that you located on the network configuration page.
  10. In the Default Gateway text box, type the Default Gateway address that you located on the network configuration page.
  11. Click Apply to save these settings.note.pngNOTE:After the new IP address is set in the EWS, the computer loses the connection with the product, and the EWS page becomes unresponsive. This is expected behavior. Wait 10 seconds, and then continue with the next step.
  12. Close the Web browser.
Step three: Restart communication and complete the installation
  1. Press the press and hold the Cancel button for several seconds. The network configuration page prints.
  2. Make sure that the product is connected to the network and that the IP address matches the IP address that you typed in 'Step two: Set the product IP information in the Embedded Web Server (EWS).'
  3. Connect the phone or Internet cable to the back of the router.
  4. Continue the product installation. If the software has already been installed, insert the software CD into the computer CD drive, and then select Add A Device from the menu that appears on the computer.
If the installation is successful and the error message does not appear again, the issue is resolved, and there is no need to continue troubleshooting.If the installation is not successful and the error message appears on the product control panel, continue with the steps in the Workaround section.Method two: Resolve the error on a product that uses a wired (Ethernet) connectionStep one: Print a network configuration page
  1. Disconnect the power cord from the back of the product.
  2. Remove the phone or Internet cable that is connected to the back of the wireless router. Do not reconnect this cable until instructed to do so.
  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the On button (c00636182.gif ) to turn the product on.
  4. When the product is in the ready state, press and hold the Cancel button for several seconds. The network configuration page prints.
  5. On the network configuration page, check the Network Connection Status line. If the status entry reads Ready , continue with 'Step two: Set the product IP information in the Embedded Web Server (EWS).' If the status entry reads anything else, continue with the next step.
  6. Make sure that the network cable, or LAN cable, is connected to the computer and to the product.
  7. When the product is connected to the network, press and hold the Cancel button for several seconds. The network configuration page prints.
Step two: Set the product IP information in the Embedded Web Server (EWS)
  1. Make sure that the computer is connected to the same router that the product is connected to.
  2. On the network configuration page that you printed in 'Step one: Print a network configuration page,' look in the General Information section. Make a note of the following information.
    • IP Address
    • Subnet Mask
    • Default Gateway
    note.pngNOTE:Each of these addresses is in the IP address format. For example, 192.168.1.100 is an IP address. Make sure that you note the numbers and the dots exactly as they appear on the network configuration page.
  3. Open a Web browser, such as Internet Explorer or Mozilla Firefox, on your computer.
  4. Type the product IP address in the address bar of the Web browser, and then pressEnter . The Embedded Web Server (EWS) page for the product opens.
  5. On the EWS page, click the Networking tab.
  6. In the left pane of the Networking screen, select Wired (802.3) , and then select the IPv4 Configuration tab in the right pane.
  7. Select Manual IP .
  8. In the IP Address text box, type an IP address that is within the range of 192.168.1.10 to 192.168.1.60. For example, the IP address 192.168.1.25 is correct, but 192.168.1.61 is incorrect.
  9. In the Subnet Mask text box, type the Subnet Mask address that you located on the network configuration page.
  10. In the Default Gateway text box, type the Default Gateway address that you located on the network configuration page.
  11. Click Apply to save these settings.note.pngNOTE:After the new IP address is set in the EWS, the computer loses the connection with the product, and the EWS page becomes unresponsive. This is expected behavior. Wait 10 seconds, and then continue with the next step.
  12. Close the Web browser.
Step three: Restart communication and complete the installation
  1. Press and hold the Cancel button for several seconds. The network configuration page prints.
  2. Make sure that the product is connected to the network and that the IP address matches the IP address that you typed in 'Step two: Set the product IP information in the Embedded Web Server (EWS).'
  3. Connect the phone or Internet cable to the back of the router.
  4. Continue the product installation. If the software has already been installed, insert the software CD into the computer CD drive, and then select Add A Device from the menu that appears on the computer.
If the installation is successful and the error message does not appear again, the issue is resolved, and there is no need to continue troubleshooting.If the installation is not successful and the error message appears on the product control panel, continue with the steps in the Workaround section.
Or else remove CMOS battery located on formatter, wait 15mts refix then check..

Oct 06, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Can't delete document. printer won't print


Find and Fix Common Printer Problems Using HP Diagnostic Tools Review the following sections to learn about the diagnostic tools that HP offers, and then follow the links to learn how to download and install the tools. You can also use the following shortcuts to go to the section in this document that is related to your issue: HP Network Diagnostic Utility HP Print Diagnostic Utility HP Scan Diagnostic Utility HP Network Diagnostic Utility Network connectivity and communication is everything when it comes to networking your HP printer. The Network Diagnostic Utility provides help and information that is necessary to resolve network issues, including:
  • Verifies network and wireless connection status for your computer and the HP printer
  • Identifies security type and security key for your network
  • Identifies firewalls and supplies related help
Learn more!

Using the HP Network Diagnostic Utility (c02037530) (in English)

Oct 27, 2010 | HP Deskjet 3845 InkJet Printer

1 Answer

Wireless Printer Issue.


As I understand your issue, the HP Laserjet 1020 is a USB printer. You have it attached to a desktop PC. If that PC is rebooted, you can print for a short while.
The problem is probably not your network, but your desktop.
I would do the routine maintenance on it. Clear all the temp files, check hard drive free space and defrag the drive.
Then get online and download Malwarebytes.org spyware malware scanner tool. Scan the desktop PC for malware and clear out anything that may be occupying the resources of this PC.

Apr 06, 2010 | Nortel 2332 802.11a/b/g Wireless Access...

1 Answer

Wifi laptop will not print to printer - not a wifi printer


Check if the printer has a wireless option. Actually this issue is complex. First thing first, you can print wirelessly from your laptop within the WIFI range in a case that your printer do have wireless on in. It is impossible to print wirelessly from the wired printer through LAN.

One thing, I guess you don't have a wireless router. You need to have a wireless router like LINKSYS that is easy to setup then try to connect wirelessly to the wired printer. There I am not too sure if your can do a printing option from your laptop wirelessly.

Lastly, check if you have a ROUTER and need to set it up on your laptop and on the network LAN. You may now have a NETWORK printer in this regards. Thank you.

Oct 06, 2009 | HP Compaq Presario V6000T Notebook

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