Tip & How-To about Office Equipment & Supplies

Black and color inks are not printing

For inks which are not giving color and black printouts during printing


1. Power Cycle the printer
2. Check ink levels
3. Clean Cartridge contacts and nozzles
4. Align the printer
5. Reset the printer

Consider the following

Paper or Media compatibility with the printer
Check if printer is working fine as standalone
Check ink cartridge if genuine,refilled or fake

Lastly contact vendor to check if it is replaceable since the printer is still in warranty

Hope I help you a bit.



Your's Truly,

Christian from HP

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1 Answer

how do i refill the # 96 & 97 ink cartridges


Hello!
To refill your cartridges, you will need a syringe, a needle, ink of course, some toilet paper or tissue and gloves (recommended!).
Turn the printer on, open the cover and remove the cartridges from the printer.

1. BLACK CARTRIDGE:

  • Peel off the top label- you should see several holes.
  • Fill the syringe with 10-15ml. of black ink.
  • Slowly inject ink in any of the holes (the best way is to pour a bit in each hole, so the sponge inside can absorb more ink)
  • If any ink starts coming out from the refill holes, remove 1 or 2ml of ink.
  • Also, always check if there is ink leaking from the print head (The nozzle or print head is the porous metal piece at the bottom of the cartridge). If there is, simply remove some ink.
  • Gently wipe the electric contacts on your cartridge.
2. COLOR CARTRIDGE:
  • Peel off the top label.
  • You will see 5 holes. The one on the top is for yellow. The two holes on the left are for magenta (red), and the ones on the right are for cyan (blue). Here is a picture:
cad76cd.jpg

  • Slowly pour 3-5ml. of each color in the appropriate hole.
  • If ink starts leaking, either from the refill hole or the print head, remove 1-2ml of ink.
  • Gently wipe the contacts on the cartridge.
A few tips:
  • Always make sure that you do not insert air along with the ink, because there will be white streaks on your printouts.
  • Once you have refilled your cartridges, your printer will give you a "low ink" message, which is normal, because the printer can't know that someone has refilled the cartridges. The printer "sees" your cartridges by their serial number, and the ink level will show again once you put in a new cartridge. I suggest you just ignore the message (the estimated ink level is never right anyway), and always look at your printouts- if the colors are faded, or one of the colors is missing, that is a sign that you should refill your cartridges again.
  • Also, if you haven't been printing regularly (at least once a week), the print quality might be poor. You can do a software print head cleaning:
  1. Press the "setup" button on your printer.
  2. Use the arrow keys to select "Tools", then press the ok button.
  3. Select "Clean Print Cartridge", then press ok.
  4. Your printer will then print a test page, which you should examine. If the print quality is good, you're good to go.
  5. If the problem is still there, open the "printer toolbox":
-On your computer, open the Control Panel
-Double click on "Printers and Faxes".
-Right click your printer icon and select "Properties".
-Click on "Printing preferences".
-Click the "Services" tab.
-Then, click on "Service this device" icon.
-The printer toolbox opens.
-On the "Device Services" tab.
-Click on "Clean the print cartridges", then follow the on-screen instructions. (there are three levels of cleaning available). Just bear in mind that software cleaning uses a lot of your ink!


You can also try cleaning the cartridge yourself:
  • Place the clogged nozzles in warm water and soak them until the dried ink begins to flow from the nozzle.
  • After a few minutes of letting the dried ink flow, remove the nozzles from the water and dry it with a soft tissue.

  • If that doesn't help, you might have some air left in your cartridge: try inserting air in the syringe and blow it in one of the refill holes (close the other ones with your fingers). A small amount of ink should be emitted from the nozzles upon injection.
  • Clean the print head and the contacts on your cartridge and pop them back in the printer.
Hope that will help!

Apr 23, 2010 | HP Photosmart 2610 All-In-One InkJet...

5 Answers

color printing problems


check the in printer settings about printing with color, and also on the pc side make sure its not set to black and white only.

Jun 20, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

My HP Photosmart 3210 printer is not printing black color


must be dryed ink on ink cartdrige, or dirty print-head (ink cartdrige) conntector.
try these :
To clean the print head from the control panel
1. Load letter or A4 unused plain white paper into the main tray.
2. Press Setup.
3. Press 5, then press 2.
This displays the Tools menu and then selects Clean Printhead.
or
To clean the ink cartridge contacts
1. Unplug the power cord from the back of the HP All-in-One.
2. Lift the ink cartridge access door.
3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
6. Clean only the copper-colored contacts.
7. Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place.
8. Repeat if necessary for the other ink cartridges.
9. Gently close the ink cartridge access door and plug the power cord into the back of the HP All-in-One.

These steps is printer manual on pag 99 and 100

Jan 15, 2010 | HP Photosmart 3210 Printer

1 Answer

skipping while printing


STEP: Disconnect and Reconnect the Printer Power Supply
Additional Information

1.

Unplug the power cord from the wall socket.
2.

Disconnect the power supply from the back of the printer.
3.

Wait 15 seconds.
4.

Reconnect the power supply to the back of the printer.
5.

Plug the power cord back into the wall socket.
STEP: Perform a nozzle clean on the printer.
Additional Information

The following steps will guide you through running a nozzle clean on the 922 printer:

1. Press the Scan Button and the Up Button at the same time to enter diagnostic mode.
2. Use the Up Button or Down Button to navigate to Clean on the LCD and press Menu to begin the nozzle clean.
3. Check the nozzle clean printout and make sure that it is clear of defects and that all expected color bars exist on the page.

STEP: Clear NVRAM on the 922 Printer
Additional Information

1.

Press the Scan Button and the Up Button at the same time to enter diagnostic mode

2.

Use the Up Button or the Down Button to navigate to the option for Clear NVRAM on the LCD and press Menu to confirm.
3.

Press Menu again when asked if you are sure.
4.

Press Menu again when asked if you are really sure.

Ink Cartridge and Print Quality Issues on Inkjet Printer

STEP: Verify the Paper Settings and Change the Quality Level
Additional Information

1. Click the Start button, point to Control Panel, and then click the Printers and Other Hardware menu item.

2. Click the Printers and Faxes menu item.

3. Right-click the Dell AIO Printer Model Number icon, where Model Number is the model of the printer to troubleshoot.

4. Click the Properties menu and the Printing Preferences menu option.

5. Click the Quality/Copies tab.
6. Click the Paper Setup button.

7. Choose the appropriate paper type based on what is being used in the printer.

STEP: Verify the Printer Ink Levels
Additional Information

Quality problems are most often caused by low ink levels or one or more colors in the color cartridge being completely depleted. Perform the following steps to determine the current ink levels and to check for missing colors.

1. Click the Start button, point to All Programs, and then click Dell Printers.

2. Click the model number of your Dell printer.

3. Click Dell Printer Solution Center.

4. On the main window of the solution center you will see two ink tanks in the lower right hand corner. Verify that the ink cartridges are not empty

To ensure that the quality problem is not caused by one color missing print a test page and verify that the colors in the CMYK boxes appear correct. To do so, perform the following actions from the solution center window:

1. Click the Maintenance button on the left-hand side of the window.

2. Click Print Test Page.

3. Verify that the Cyan, Magenta, Yellow, and blacK colors are printing without streaks.

Apr 22, 2009 | Dell 922 All-In-One InkJet Printer

2 Answers

My printed and copied pictures have horozontal lines


White lines through copies White lines can appear on a copy in either a horizontal or vertical direction. How the white line appears on the copy will determine the cause and solution. Horizontal lines Horizontal white lines usually indicate the ink cartridge is running out of ink or has some clogged ink nozzles. Try the following steps: 1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below: 1. Verify that there is plain white paper in the Input tray. 2. Press Setup. 3. Press or to select Tools and then press OK. 4. Press or to select Clean Print Cartridge and then press OK. The unit prints a test page. 5. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again 2. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step. 3. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels. 1. Open HP Solution Center. 2. Click Settings. 3. Click Print Settings. 4. Click Printer Toolbox. 5. Click the Estimated Ink Levels tab. Figure 1: Estimated ink levels - both cartridges low NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab and then click Printer Services button then click the Estimated Ink Levels tab. 6. Replace any ink cartridge that is low on ink. 4. If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage. 1. Open the front of the unit to access the ink cartridges. 2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process. 3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them. Figure 2: Cleaning the ink cartridge 1 - Clean in the cross-hatched area only 2 - Do not touch the nozzle plate 3 - Clean the copper-colored contacts 4. With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges. 5. Allow the cartridges to dry before reinserting them. 6. Close the unit, and plug the power cord back in. 7. Print a self-test page to check the results. Follow the steps below to print a self-test page. 1. Press Setup. 2. Press or until Print Report displays and then press OK. 3. Press or until Self-Test Report displays and then press OK. The self-test report prints. 5. If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s). Vertical lines Vertical white lines usually indicate the scanner did not calibrate correctly. This can be caused by debris on the scanner glass or white reference pad. Try the following steps: 1. Turn off the HP all-in-one product and unplug the power cord. 2. Open the document cover to access the scanner glass. 3. Using a non abrasive glass cleaner, thoroughly clean the scanner/copier glass, and white lid backing on the inside of the top cover. CAUTION: Spray the cleaner onto the cloth. Never spray fluids directly onto the HP all-in-one product. 4. Plug in the power cord and turn on the HP all-in-one. Let me know what happens, Good Luck, Tim

Mar 14, 2007 | HP PSC 1315 All-In-One InkJet Printer

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