Tip & How-To about Cisco IP Communicator (SWIPCOMME1CH1)

Cisco IP softphone - one way audio - fix

Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:

Right click the Cisco IP Phone and select Preferences...
Select the Audio tab
Click on the Network button
In Audio IP Address select Use this address
then set it back to Detect Automatically
Click OK and OK again.

Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.

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cisco expert


I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate.
Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-Use a USB headset that is recognized by the IP Communicator.
-Upgrade to the latest version of the IP Communicator

Nov 07, 2013 | Arris SURFboard SBG900 Wireless Router...

1 Answer

phone display shows DND is active however phone still rings. How do we remove the notice?


Using the soft buttons at the bottom of the display, click the last button on the right (More). This will provide another set of options. The third option from the left should say "DND". Press the soft button below this option to turn off DND.

Aug 17, 2010 | Cisco 7940 IP Phone

1 Answer

When I call people hear me but I cannot hear them


Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:

Right click the Cisco IP Phone and select Preferences...
Select the Audio tab
Click on the Network button
In Audio IP Address select Use this address
then set it back to Detect Automatically
Click OK and OK again.

Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.

Jun 19, 2010 | Cisco IP Communicator (SWIPCOMME1CH1)

1 Answer

how do i format my sd card via bluetooth


I'm sorry but u have to manually format ur memory card using the phone or a computer...

back up ur files first...

To format a microSD memory card follow the steps below:
  1. Insert a microSD memory card into the memory card slot, located on the left side
  2. From the standby screen, press the right soft key for Menu
  3. Select My Stuff (7)
  4. Highlight the On Card tab, using the left or right navigation keys
  5. Highlight either Audio, Graphics or Videos, using the navigation keys
  6. Press the left soft key for Options
  7. Select More (4)
  8. Select Memory Card Settings (2)
  9. Select Format (2)
  10. Press the left soft key for Yes to confirm formatting the microSD Memory Card
  11. If prompted to rename, press the left soft key for Save

Dec 14, 2009 | Samsung Propel A767 Cell Phone

1 Answer

CIT310 Linksys with Yahoo Messenger cannot hear or be heard


I had the same problem but I got it fixed. On the main YM window hit Yahoo Voice for a drop down menu and select Calling Devices Preferences. In the Select an audio device section, select "USB AudioDevice" for the mic, speakers and ringer. It worked on mine so I believe it will work i with yours. Cheers!

Nov 22, 2008 | Linksys CIT310 IP Wireless Phone

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