Tip & How-To about Office Equipment & Supplies
There's a standard reset that takes the printer back to factory specs that you should always try first.
NOTE: this reset will erase any stored speed dials and fax numbers in the machine!!!
It's what techs refer to as a "pound six" reset. You'll see why in a second.
Disconnect the power from the printer
Press the # and the 6 together on the keypad
Reconnect the power to the printer
Wait for the display to say "Semi NVM reset" (or something like that) OR the printer will shut off.
When either of those occur, release the buttons on the number pad.
If the unit powered down, turn it back on.
The printer will now go through several minutes of gyrations and dancing about and will finish up with a calibration page.
This reset will fix MANY MANY different issues with HP printers, and if you call for tech support, it's usually one of the first things a tech will have you do - so save yourself that 30 minute hold time and do the reset first!
If you have a lot of phone numbers stored in the unit, and don't want to lose them but still want to reset the printer, you can do a partial NVM reset. It doesn't fix as many issues with the printers, but it's less destructive. It's the "pound three" reset.
You guessed it...do exactly as above, but use 3 instead of 6.
Some retailers may suggest to you that you do a pound nine reset if you call them for assistance. We don't know how they ever learned of the pond nine, but you should NEVER pound nine an HP All In One printer!!!
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