Tip & How-To about Audio Players & Recorders

Problems with Philips GoGear Vibe MP3 audio video players.

At times you'll find some problems with your GoGear player. Like its freeze, displays "file system error", or hung up on updating 99% or your computer not recognizing it. Most of these problems could be solved with few simple steps.

Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, you can format the player. Provided its recognized by the computer. Contents may be removed by using this function. So make sure to back up your contents. Here is how to do this:

Connect your GoGear player to your PC. On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format". Disconnect it once the format is complete.

If that doesn't work, you can repair the player. To repair it you must have the software that came with the player or you can download it from the Philips suppot site. WWW.philips.com/support/. Players that start with SA1xxxx uses Device manager and the Players that start with SA2xxx uses Philips Songbird.

Here is how to Repair your GoGear MP3 player using Device Manager:

Launch Device Manager and click the Tool menu and select "Repair my Philips GoGear", then follow the instructions to perform the repair process.

Here is how to Repair your GoGear MP3 player using Philips Songbird:

Launch Songbird and then connect your player to your computer. Select "Repair my Philips GoGear" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

*Contents may be removed by using repair and format functions. So make sure to back up your contents.

Most of the problems can be solved with repair function.

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1 Answer

it will not turn on or charge


Hi, the Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On

2. Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Hope it helps...

Have a nice day.

Feb 22, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

go gear vibe has been frozen for about 25 min. wont shut off or anything


Hi, i stuck a pin in the reset hole, (to the right of the lock switch) and it shut it off, than all you have to do is turn it back on..

The Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On
Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Memory Full
The GoGear allows you to make voice or FM radio recordings and saves the recordings to the internal memory. The internal memory is limited and the GoGear may show the message "Memory Full" when trying to save recordings. When you receive this message, plug the device into the computer and delete any extraneous files or files you no longer want to keep on your device. This will free up memory so you can save more recordings or place additional music files on the GoGear.


Hope it helped..


Have a nice day.

Feb 22, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

When I turn it on, my device freezes on "updating... 99%".


if you have songbird, go to the tools menu at the top of the screen and select "repair gogear vibe"

Nov 23, 2010 | Philips GoGear ViBE SA1VBE08K MP3 Player

1 Answer

i have a phillips go gear MP3 player and when i turn it on it freezes only the words www.phillips/welcome.com screens shows. how to i fix this?


Hello

Your GoGear is freezing because there is an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.

Sep 02, 2010 | Philips SA3025/37 Flash MP3 Player

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