Tip & How-To about Computers & Internet

How to submit a PC Support question on a forum

Many people use forums for practically everthing in today's world. PC Support happens to be in the top 5 of all forms and here is where my expertise lays. After many years of providing help desk support, the one thing that never seems to end is people posting vague discription of what is wrong with thier pc and get upset when no one can pin-point what is actually wrong with the pc.

Here is an example of a recent problem I was assisting:
"My motherboard does not have video. What is wrong?"

I proceded to ask the model number of the motherboard to which the poster insisted if he knew the model number he would not be asking for help. As great as many of us are with IT, we are not mind readers. We do not have crystal balls that can see every pc on the planet.

Here is a TIP for posting pc support questions on any forum:

  1. Always be as specific as possible when explaining what is wrong with your pc. Being vague only makes your question go unasnwered for the most part.
  2. Always include model numbers, brand, and any information that will make research more precise. PC model, card model or brands. If you do not know the model number most manufacture will put the number on the part or on the back of PCs. (Bottom of notebooks)
  3. If someone response to your request and you feel the answer was not to your liking, do not post mean comments. Again, be specific about your exact problem and repost.
  4. If you do get the correct answer or someone get close, be sure to rate thier response. Even if it is free advice, be thankful for that someone took the time to offer assistance. Many of us have a true passion for IT and enjoy helping others.
  5. If you post a request in a different language, use a software that will translate into English (This is the most widely use language on the planet.)
Keep this tip in mind when you find yourself in need of pc support on any forum on the Internet. Follow these guidlines and you are sure to receive positive feedback and help.

Franklin W.

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