Tip & How-To about Computers & Internet

CD or DVD drive will not appear in My computer or Device Manager. Will not burn CD or DVD

This will allow you to remove the optical drive filters from your computer. This is a problem that causes burner drives to no show in your my computer/device manager or burning software not being able to burn CDs. Each part is seperated by Windows 7/Vista and Windows XP.

Windows 7 / Windows Vista

  1. Click Start and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
Windows XP
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

If these do not work, you can also use the Microsoft FixIt supplied here:
http://go.microsoft.com/?linkid=9740811

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INTERNAL CD DRIVE WONT OPEN


There are a couple of issues that can cause the tray of an internal optical drive to stay closed when you press the drive's eject button. One: there is no power to the drive. If the drive does not show up in the list of discs in the computer, this could be your problem. (In any Windows OS, click Start > Computer (My Computer) or double left click the icon for Computer.) You will need to open the computer and check that the power cable is fully seated and oriented correctly (it won't fit the wrong way). For a desktop, an IDE drive uses a 4 pin power connector. A SATA drive uses a 15 pin power connector. If your power supply has additional power connections for the type of drive, try a different connector. If the power connector has a 4 pin to 15 pin adapter, make sure this is fully seated. (Try a new adapter.) If that doesn't help, make sure that the power supply is providing enough power for all devices. The second problem may be failure of the open/close mechanism.

I recently had an optical drive that slowly had the open/close mechanism fail. At first the eject button wouldn't work when there was no disc in the drive; using the Eject option from the OS did work. Then the OS eject stopped working consistently and it wouldn't eject with a disc in the drive. I used the Emergency ejection option (straighten a paperclip)to check for a problem with dirt in the mechanism or the belt slipping and then put a disc in the drive. Replacing the drive was my final solution. (A new CD/DVD burner is under $20; thus it wasn't worth my time to fix the mechanism on a 5+ year old optical drive.)

Some Lite-On (and related OEM) drives develop this problem early. For these drives, the problem is that the magnet that holds the optical disc in place actually blocks the drive tray. The solution that some find works, is to remove the optical drive and open the outer-case of the unit. (This should be avoided if the drive is still under warranty.) There is a circular section in the case and that is the section that you want to access. Pull out the magnet and make two circles of duct tape just slightly smaller than the magnet. Stick a nail through the center of the circles. (You need the hole to make sure that it still functions correctly. The circles are smaller than the magnet to avoid getting adhesive inside the optical drive.) Stick one of the circles to the magnet (and then put the second circle on top of that). Replace the magnet and close the case of the optical drive. Replace the drive in the computer. Plug in the data and power cables and close the computer back up. Make sure that the data cable is still firmly connected to the motherboard before closing the case. (Note: be careful to stay grounded relative to the computer case when you remove the drive and then replace it.)

The SE-S164L is an external drive, so you may not have given the correct model. Please add a comment with the model optical drive in your computer. Slot-loading drives require a different trouble-shooting routine.

I hope this helps.

Cindy Wells

May 12, 2012 | Samsung Super-WriteMaster SE-S164L DVD?RW...

1 Answer

my rewriter is broken drawer ha been snapped off


This is Dell Support>Dell Dimension E520 Desktop PC>Service Manual,

http://support.dell.com/support/edocs/systems/dime520/en/SM_EN/index.htm

I invite you to left-click on - Specifications

Scroll down to the heading - Drives

Available devices - 4 Serial ATA drives - CD/DVD drive.

Serial ATA. Looks kind of confusing, huh?
= SATA

IDE has been changed to PATA.
(Integrated Drive Electronics)
It has been felt that there would be less confusion this way.
PATA = Parallel ATA
SATA = Serial ATA

http://en.wikipedia.org/wiki/Integrated_Drive_Electronics

The Dell Dimension E520 Desktop PC comes with a dual layer DVD burner, and a DVD drive.

(DVD burner will have DVD-R/W or R/RW on the front usually)

You need a SATA DVD R/RW drive.

Myself I use Lite-On optical drives.
Why?
Cheap in price, high in quality. I have one I have been using for over 3 years, with no problems. Price was around $35 US.
Not advertising for Lite-On.

It's a dual layer, DVD combo drive. Burns CD's, and DVD's. Has the HP LightScribe technology. If I use the HP disks for LightScribe, I can make labels for the disks, or burn a label right on the middle of the disk itself.

TIP: Everyone looks for a f-a-s-t burner! The Lite-On I have is Fast. You Do Not want to burn disks in a fast mode.
Better quality of copying, or recording is done at a slower speed.

Should your optical drive not come with burner software, I recommend Infra Recorder.
It's Free, and works Very well.
(I like it better than Nero)

1) Computer unplugged from power

2) Open the computer case side panel (Side panel release latch is on top, at the rear. In the Service Manua,l you can click on Removing and Installing Parts. Scroll down to Removing the Computer Cover)

3) TOUCH the metal frame of the computer case, to relieve your body of Static electricity.

(Your body carries Static. Static will fry out computer hardware components. Computer unplugged from power you are safe. TOUCH the metal frame, your computer is safe)

4) Removing and replacing an optical drive.

In Removing and Replacing Parts, you can scroll down the page for details.

(Approximately half way down. Under the heading Removing the Drive Panel)

I find the instructions 'Less Than'

The Drive Panel is the Front Cover.
The Front Cover has to be removed, in order to remove either optical drive.
This is done by releasing the blue Slide Latch.
The blue plastic slide, on the side of the optical drive bays.

The plastic tabs are depressed, and the blue plastic slide goes towards the rear of the computer.
This allows the optical drive you wish to remove, to slide forward, and out.

I slide the drive I want forward a little, so that I can get my big hands on those cables.
You will have a 7-pin Data cable, and a 15-pin power cable to remove.

Installation is the reverse of these steps.

Jan 11, 2010 | Dell Dimension E520 PC Desktop

1 Answer

optical drive not recognized by windows


This is the registry fix you're referring to, correct?
Have you visited windows update since you removed the filters? Do so, and they may offer you new drivers. You may need to manually update the drivers, if no joy there. For help updating the drivers, see this guide.
I'm assuming you have checked in device manager and the drive is not correctly detected there. If you can see it there, uninstall it and reboot the system.
Also see standard MS articles here, here, here. You might try the clean boot described there to see if it's some kind of software driver conflict that's causing it to fail to be seen. Or change the drive configuration to dma.
If that doesn't lead to a solution, I'd consider running sfc /scannow on the system to check for corruption of the system files.
Good luck.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Sep 06, 2009 | Sony Dual layer (DRU700A) DVD±RW Dual...

1 Answer

set-up not working on sony dvd


After reformatting a computer, inserting an optical disc into a drive will not allow it to autoplay (there is no operating system to take control of the situation). If the disc is bootable and the BIOS is configured to allow booting from an optical drive, restarting the machine with the disc in it should allow the system to boot off of that disc. If this is the problem you are trying to describe, press whatever key (F2, F12, Del, etc) allows you to enter your BIOS setup program and ensure that your computer will attempt to boot from your CD/DVD drive, save your changes, and allow the computer to reboot. This should solve the issue.

Jan 17, 2009 | Sony DRU-820A DVD RW Dual Layer Burner

1 Answer

Problem with shuttle optical drive


Please use the following link to download a small file on the customer's system and on double clicking, this file will automatically remove the Upper & Lower Filters from the windows registery. (Saves a lot of time!!).


http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B314060

http://tinyurl.com/ecsy


Scroll down a bit and you will find a download link that says; "Download guided help", just click on it and save the file on the desktop and double click to run the utility. It's fast easy and safe.
Thanks
mandeep

Do let me know if the above solution was helpful,by rating the same.

Jun 03, 2008 | Shuttle Computers & Internet

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