Tip & How-To about Office Equipment & Supplies

How to troubleshoot printer issues?

General Printer Troubleshooting:

  • Make sure the printer has power and is on-line. If you are using a manual printer sharing device, make sure the switch is set to activate the correct printer.
  • Turn it off and on again to reinitialize any internal settings that may have gone astray.
  • Ensure that the tape that seals the cartridge ink port is removed prior to installing the cartridge.
  • Use the printer's own self-test, according to the manufacturer's recommendation. If it fails, you have verified that the problem is within the printer. If the print head is not moving at all, the transport motor may have failed.
  • If the printer that you are using is not set as the default printer in Windows or the printer driver is not installed, the printer may print garbled characters. You may also receive errors when you attempt to print from applications.
  • If the printer passes the self-test, try a test print using the Print Screen capability within DOS. If the Print Screen fails, you know the problem is in the relationship between the printer and the computer. Inspect the cable and the cable connections. Replacing the cable with a known good cable is worth trying since cables are so frequently the source of printer problems. Cables can fail with broken wires, loose or broken pins, or incorrect pin-outs.
  • If the printer is connected to the computer through an add-in device, remove the add-in device and connect the parallel cable to the printer and then directly to the port on the back of the computer. Some examples of add-in devices are: switchboxes, parallel port scanners, external disk drives, external tape drives, security lock keys, or external CD-ROM drives. Some add-in devices may interfere with proper communications with the printer. Try printing again. If the printer prints successfully, the cable may not have been connected properly, or the add-in device may have been interrupting communication with the printer.
  • If the combined length of the cables connecting the add-in device and the printer exceeds 10 feet, communication can also be disrupted. In addition, the software that controls some add-in devices may take control of the printer port interfering with any other device attempting to use the same port. In some cases, the software for the add-in device should be disabled or uninstalled. Remove any add-in devices and uninstall the software for those devices, then try printing again.
  • The message "out of paper" is sometimes erroneously reported when there is plenty of paper, and can indicate a physical problem with the printer.
  • If the printer port is not properly identified in CMOS, the printer may not function properly and you may receive errors when trying to print. Check your User's Guide on how to enter CMOS. Once in the Setup utility, locate the LPT1 settings. The address setting for the LPT1 port should be 3BCh or 378h depending on what kind of video card you have. The IRQ setting for the port should be 7 and LPT1 should be enabled in order for the printer to print correctly.
  • If the Print Screen succeeds, the problem may be with your application or its configuration. For example, your application may be set up to direct output to a file instead of the printer, or you might be directing the output to the wrong communications port.
  • Try connecting a different printer to this computer or try connecting the printer to a different computer and print a test page. If this printer works when connected to another computer, there may be a problem with the port on your PC. If this printer does not work when connected to another computer, there may be a physical problem with the printer.

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Why doesn't my HP Deskjet 3522 wireless printer work on my network with sharing enabled?


With wireless printers you generally don't need to share them through windows. There should be a driver that you install on each device that will help you setup the wireless printer. Another common issue with most printers on a home network is that they get assigned a dhcp provided IP address and of the lease expires and gets consumed by another device then all your print jobs will end up going to the other device. It's sort of like the printers rental agreement comes to an end and has to move house but hasn't updated its address details. To fix this you setup a reservation on your router or set a manual IP address in the printer settings (just make sure the manually entered address doesn't get used by dhcp so male or serving high. E.g. 192.168.0.123). I know canon found a way around this by using a unique DNS name along with a network update tool so it didn't matter of the printer got a new address, not sure about HP though. Good luck

Jun 26, 2014 | Canon Pixma MP500 All-In-One InkJet...

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General Printer Troubleshooting: Make sure the printer has power and is on-line. If you are using a manual printer sharing device, make sure the switch is set to activate the correct printer. Turn it off and on again to reinitialize any internal settings that may have gone astray. Ensure that the tape that seals the cartridge ink port is removed prior to installing the cartridge. Use the printer's own self-test, according to the manufacturer's recommendation. If it fails, you have verified that the problem is within the printer. If the print head is not moving at all, the transport motor may have failed. If the printer that you are using is not set as the default printer in Windows or the printer driver is not installed, the printer may print garbled characters. You may also receive errors when you attempt to print from applications. If the printer passes the self-test, try a test print using the Print Screen capability within DOS. If the Print Screen fails, you know the problem is in the relationship between the printer and the computer. Inspect the cable and the cable connections. Replacing the cable with a known good cable is worth trying since cables are so frequently the source of printer problems. Cables can fail with broken wires, loose or broken pins, or incorrect pin-outs. If the printer is connected to the computer through an add-in device, remove the add-in device and connect the parallel cable to the printer and then directly to the port on the back of the computer. Some examples of add-in devices are: switchboxes, parallel port scanners, external disk drives, external tape drives, security lock keys, or external CD-ROM drives. Some add-in devices may interfere with proper communications with the printer. Try printing again. If the printer prints successfully, the cable may not have been connected properly, or the add-in device may have been interrupting communication with the printer. If the combined length of the cables connecting the add-in device and the printer exceeds 10 feet, communication can also be disrupted. In addition, the software that controls some add-in devices may take control of the printer port interfering with any other device attempting to use the same port. In some cases, the software for the add-in device should be disabled or uninstalled. Remove any add-in devices and uninstall the software for those devices, then try printing again. The message "out of paper" is sometimes erroneously reported when there is plenty of paper, and can indicate a physical problem with the printer. If the printer port is not properly identified in CMOS, the printer may not function properly and you may receive errors when trying to print. Check your User's Guide on how to enter CMOS. Once in the Setup utility, locate the LPT1 settings. The address setting for the LPT1 port should be 3BCh or 378h depending on what kind of video card you have. The IRQ setting for the port should be 7 and LPT1 should be enabled in order for the printer to print correctly.

Mar 31, 2011 | Office Equipment & Supplies

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HOW TO SHARE FILES AND PRINTERS BETWEN WINDOWS 7 AND VISTA With three different versions of Windows being used now, you?ll probably find yourself trying to share files or printers between them. Today we take a look at how to share files and printers between Vista and Windows 7 machines. In this example we are on a basic home network using Windows 7 Ultimate (64-bit version) and Windows Vista Home Premium SP2 (32-bit version). Set Windows 7 Share Settings On the Windows 7 machine we need to set up a few things in Advanced Sharing Settings. First type network and sharing center into the search box in the Start Menu and hit Enter. Then click on Change advanced sharing settings? Now in Advanced Sharing Settings, make sure to turn on network discovery, file and printer sharing, and public folder sharing. Make sure these are enabled in both the Home or work and Public profiles. Depending on your setup, you might want to turn off password protected sharing. Other wise you?ll need to enter the password for each machine in, which isn?t that big of a deal. Turning it off while you?re setting it up makes things a bit easier though by saving a step. Set Vista Share Settings On the Vista machine we need to double check and make sure it?s sharing settings are ready to go. Right-click on Network and choose Properties. The Network and Sharing Center opens up. Under Sharing and Discovery we need to turn on File Sharing, Public Folder Sharing, and Network Discovery. Also on the Vista machine you might want to turn off password protected sharing ? but it?s completely up to you. Share Files Windows 7 View Now that we have the correct Settings On each machine, it?s time to put it to the test. Open up Network on the Windows 7 machine, and you should see all of the machines on the network. The Vista machine in this example is VISTAGEEK-PC. There was no need to enter a password to access the Vista machine because password protection is turned off. But now you can go through and see the User Shared folders. In this example both public and Users directories are shared. Share Files Vista View Now on the Vista computer, double click on Network and you should see the Windows 7 machine (where in this instance it?s MYSTICGEEK-PC). I enabled password protection on the Windows 7 machine so we can take a look at the login screen that will be displayed before connecting. Then you?ll see the folders and devices that are shared. Here you can see the HP printer connected to the Windows 7 machine is available. And you can continue browsing through all available shared folders and files. Printer Sharing As we showed above, you can see the printer connected to Windows 7. Let?s make sure we can connect to it and print a test document. In Vista click on the Start menu and type printers into the search box and hit Enter. Right-click on the shared printer and select Properties. Under the General tab click on the Print Test Page button. The following message is displayed while the test page prints out on the printer connected to your Windows 7 machine. Another test you might want to perform is opening a test document and making sure you can print that to the Windows 7 printer. Provided everything prints out successfully you might want to make it the default printer. Troubleshooting If your machines aren?t able to see each other or the printer isn?t working?here are a few steps you might want to use to determine where the problem is. Double check to make sure Network Discovery and File and Print Sharing is enabled on both machines as shown above. In this example both machines are connected to a Belkin home wireless router and IP addresses are dynamically assigned. If you are using Static addresses make sure you can ping the IP address of each computer. If not, double check the assigned IP Address and cabling of each computer? If the printer isn?t working, double check to make sure you have the latest drivers for each OS installed.

May 24, 2010 | Computers & Internet

1 Answer

I can not find the sharing printer


If you use a network printer make sure that the network settings are correct, especially the range of the network - the Subnet Mask. Try to find it by the given IP address.

If you use shared printer just use Start->Run-> \\ IP_of_the_computer.
Then choose the printer from the list of shared devices.
Make sure you've enabled Print and File Sharing from Network settings.

If this doen't solve your case, please provide more detailed info.
Good luck!

Feb 28, 2011 | Computers & Internet

1 Answer

how to conect a printer


Install a printer on a home network

There are two basic ways to make a printer available to the PCs on your home network:

  • Attach it directly to one computer and share it with all the others on a network.

  • Connect the printer as a stand-alone device on the network itself.

This article explains how to do both in Windows. However, you should always first consult the information that came with your model for specific installation and setup instructions.
Setting up a shared printer

Traditionally, the most common way to make a printer available to a home network has been to connect it to one of the PCs and then tell Windows to share it. This is called a shared printer.

The advantage of sharing a printer is that it works with any USB printer. The downside? The host PC always has to be powered up, otherwise the rest of the network won't be able to access the shared printer.

In previous versions of Windows, setting up a shared printer could sometimes be tricky. But a new home networking feature in Windows 7 called HomeGroup has greatly simplified the process.

When a network is set up as a homegroup, printers and certain files are automatically shared. (To learn more about what homegroups do and how to use them, go to the Windows website and search for "HomeGroup: Recommended links.")

If you've already set up a homegroup and want to access a shared printer from another homegroup PC, just follow these steps:
To manually connect to a homegroup printer

  1. On the computer the printer is physically connected to, click the Start button ?id=4f6cbd09-148c-4dd8-b1f2-48f232a2fd33, click Control Panel, type homegroup in the search box, and then click HomeGroup.

  2. Make sure the Printers check box is selected. (If not, select it, and then click Save changes.)

  3. Go to the computer you want to print from.

  4. Click to open HomeGroup.

  5. Click Install printer.

  6. If you don't already have a driver installed for the printer, click Install driver in the dialog box that appears.
    Note

    • After the printer is installed, you can access it through the Print dialog box in any program, just like a printer that's directly connected to your computer. The computer that the printer is connected to must be turned on to use the printer.

Setting up a network printer

Network printers-devices designed to connect directly to a computer network as a stand-alone device-were once found mostly in large offices. No more.

Printer makers are increasingly offering inexpensive inkjet and laser printers that are designed to serve as network printers on home networks. Network printers have one big advantage over shared printers: they're always available.

There are two common types of network printers: wired and wireless.

  • Wired printers have an Ethernet port, which you connect to your router or hub via an Ethernet cable.

  • Wireless printers typically connect to your home network using Wi-Fi or Bluetooth technology.

Some printers offer both options. The instructions that came with your model should tell you exactly how to install it.

  1. ?id=microsoft.windows.resources.shellexecutetopiciconClick to open Devices and Printers.

  2. Click Add a printer.

  3. In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.

  4. In the list of available printers, select the one you want to use, and then click Next.

  5. If prompted, install the printer driver on your computer by clicking Install driver. ?id=18abb370-ac1e-4b6b-b663-e028a75bf05b If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  6. Complete the additional steps in the wizard, and then click Finish.
    Tips

    • Make sure that you have permission to use these printers before adding them to the computer.

    • You can confirm the printer is working by printing a test page. For details, see Print a test page

Feb 14, 2011 | Acer Aspire One PC Notebook

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