Tip & How-To about Computers & Internet

How to troubleshoot keyboard issues?

Summary:
Keyboard issues are relatively easy to troubleshoot. If the cu has another keyboard available then try that keyboard or if the cu has another system avaialble then test the keyboard on that system. Remember when the keyboard is unplugged the system will usually need to be rebooted before it will work again.
Wireless Keyboard:
If only some of the keys don't work skip to the section Some Keys Don't Work below.

  1. Resynchronize the keyboard. Press the connect button on the keyboard for 5 seconds. Then press the connect button on the receiver for 5 seconds
  2. Change the batteries.
  3. Try reseating the receiver if possible.
  4. Try positioning the keyboard closer to the receiver.
  5. Skip to the section Generic Troubleshooting below.
Some Keys Don't Work:
  1. Check if any of the num lock key, shift lock key, etc are causing the issue. This is especially prevalent on laptops which don't have a distinct numeric keypad.
  2. If it's only the multimedia or hotkeys that don't work then try installing the specialized multimedia keyboard software that came with the system/keyboard.
  3. Try reseating the keyboard and rebooting.
  4. Go into Accessibility Options in Control Panel and check that Sticky Keys, Filter Keys and Toggle Keys are all switched off.
  5. Check if the problem occurs in the BIOS. A good screen to test with is the create BIOS password screen if the keys don't work here then a new keyboard is in order.
  6. Continue on to Generic Troubleshooting.
No Keys Work:
  1. Try reseating the keyboard and rebooting.
  2. Try power draining the system. This can be particularly effecitive with a laptop.
  3. If this is USB try a different port.
  4. Try entering BIOS - if you cannot get into BIOS then the keyboard probably needs to be replaced.
  5. Go on to Generic Troubleshooting below.
Generic Troubleshooting:
  1. Try uninstalling and reinstalling the keyboard driver and reboot
  2. Try system restore back to before the problem occurred
  3. Check for malware or 3rd party software that may be interfering with the function of the keyboard.
  4. FFR or replace/upsell a new keyboard.

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3 Answers

i plugged in the keyboard but it wont let me type anything? how do i make it work?


You should install the drivers and software for the keyboard first. If you have already done that, try plugging the keyboard into another available port on your computer.

Jan 08, 2011 | Logitech 967437-0403 Keyboard

1 Answer

acer keyboard not working after logging in to system. But before logging in i can able to type password once i logging in to windows it not working


could be a problem with your Windows OS and you may need reinstalling it. But do try to connect the keyboard in another USB port, try booting in Safe Mode and if none works, verify the keyboard works on another computer. If it does, enter the BIOS of your desktop system, then look for an option related to legacy USB and try to disable it if available. If none found, reset your BIOS to default settings and try the keyboard again in Windows. If none works, try to repair or reinstall Windows specially if another keyboard has the same issue when connected to your computer

Nov 29, 2010 | Acer Computers & Internet

1 Answer

HP ZD8000 pavillion notebook...cursor issues


You just need to replace the keyboard and or the palmrest assembly.

It's a hardware issue that's all.

Post another question to see if someone has a service guide for this model.

Or google to see if you can find one yourself.

Parts are relatively cheap and easy to find on eBay.

Jun 18, 2009 | HP Pavilion zd8000 Notebook

1 Answer

wont boot up when i turn it on it just beeps 6 times then stops beeping for a few sec then beeps again it worked finr last night what happened and how do i fix it pls help i love this comp PLEASE HELP ME,,,,thanks james


6 Beeps: Keyboard controller / gate A20 failure
Explanation: The keyboard controller is a chip on the motherboard that communicates with your keyboard. It also controls the A20 gate that provides access to the high memory area (HMA). This component is indicating a failure.
Diagnosis: This is usually a problem with either the keyboard or the motherboard.
Recommendation:
Troubleshooting the keyboard is relatively easy; try that first.
Troubleshoot the keyboard controller.
Troubleshoot as a motherboard failure.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 14, 2009 | HP Compaq dc5100 Small Form Factor PC...

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