Tip & How-To about Computers & Internet

Cannot access internet!!!!!

Using Windows Operating Systems:
Windows XP:
1.Powercycle equipment (Unplug power wait 15 seconds then plug back in)
2.Go to Start/Run/Type ncpa.cpl then hit ok.
3.Double Click Wireless Connection (Router Connection) Hit Properties.
4.Click on tcp/ip then hit Properties
5.Ensure Obtain ipaddress automatically is checked as well as Obtain a DNS server automatically is checked.
6.Restart Computer, If still unable to access internet check you Firewall:
Start/Control Panel/Windows Firewall/Change Windows Firewall Settings/Turn Off not recommended.
7.Last Go to Start/Run/CMD/Hit ok
A.Type netsh int ip reset reset.log Press Enter after every Command
B.Type netsh int ip delete arpcache
C.Type netsh winsock reset
D.Type ipconfig /flushdns
8.Restart Computer
9.If still having issues check for viruses or malware in your computer.
10..Refer to your manufacture.

Windows Vista/7:
1.Powercycle equipment (Unplug power wait 15 seconds then plug back in)
2.Go to Start/Search Bar/Type ncpa.cpl then hit Enter.
3.Right Click on your connection usually (Wireless) then click Properties.
4.Uncheck Internet Protocol Version 6 IPV6
5.Click on Internet Protocol Version 4 IPV4 Then hit Properties (Do not uncheck IPV4)
6.Ensure Obtain ipaddress automatically is checked as well as Obtain a DNS server automatically is checked.
7.Restart Computer, If still unable to access internet check you Firewall:
A.Start/Control Panel/Security/Allow Program Through Windows Firewall/General Tab/Turn Off.
8.7.Last Go to Start/All Programs/Accessories/Right Click on Command Prompt then hit Run as administrator and hit continue.
A.Type netsh int ip reset reset.log Press Enter after every Command
B.Type netsh int ip delete arpcache
C.Type netsh winsock reset
D.Type ipconfig /flushdns
9.If still having issues check for viruses or malware in your computer.
10.Refer to your manufacture.


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local area connection doesnt have a valid ip connection

1. Powercycle you equipment ( Unplug power for 15 seconds and plug back in) make sure that you are directly connected. 2.Open your network connections to do that depending on your OS operating system. Windows XP: Start/Run/Type ncpa.cpl and hit ok Windows Vista/7 Start/Search Bar/Type ncpa.cpl and hit Enter. 3.Windows XP: Double Click on Local Area Connection and hit properties, Click Internet Protocol and hit Properties once again. Ensure Obtain an Ipaddress automatically is checked as well as Obtain DNS server automatically is checked as well if not check them both. Close out of Network Connections. Windows Vista/7: Right Click on Local Area Connection and hit Properties, Uncheck Internet protocol Version 6 IPV6 and Click on IPV4 and hit properties. Ensure Obtain ipaddress automatically is checked as well as Obtain DNS server automatically is checked if not check both. 4.Restart Computer 5.Open Command Prompt: Windows XP: Start/Run/Type CMD hit ok Windows Vista/7 Start/All Programs/Accessories/Right Click Command Prompt and hit Run as Administrator then hit continue. 6. In Command Prompt Write the following commands remember to hit Enter after each command. netsh int ip reset reset.log netsh int ip delete arpcache netsh winsock reset ipconfig /flushdns 7.If unable to renew ipaddress scan for Viruses inside your computer using a security software and if you are still having the issue refer to manufacture. Good Luck 7. Restart Computer
0helpful
1answer

can't connect to wireless router

1.Ensure ethernet cord coming from modem is plugged directly into internet port of router.
2.Powercycle equipment (Unplug power from home modem and router wait 15 seconds then plug back in
3.Open Network Connections XP:Start/Run/Type ncpa.cpl
Vista/7 Start/Search bar/Type ncpa.cpl
4. A.Right click on wireless connection the connection you use with router and hit properties,
B.Uncheck Internet Protocol Version 6/ Click on Internet Protocol Version 4 and hit properties,
C.Ensure Obtain an ipaddress automatically is checked
Ensure Obain a DNS server automatically is checked as well
5.Open Command Prompt XP:Start/Run/Type cmd
Vista/7 Start/All Programs/Accessories/Right click on Command Prompt hit run as administrator.
6.Type in Command Prompt: netsh int ip reset reset.log (Hit Enter after each command)
netsh int ip delete arpcache
netsh winsock reset
ipconfig /flushdns
7.Restart Computer
8.If still unable to access internet Disable Firewalls/Antivirus

0helpful
1answer

it showing that it connected but web page can open

1.Powercycle your equipment ( Unplug then plug back in) this means your Modem and your Router.
wait 15 seconds then plug back in.
2.Open Network Connections. Xp:Start/Run/Type ncpa.cpl then hit ok
Vista/7:Start/Search bar type ncpa.cpl then hit enter.
3.Right click on the connection your using and hit properties, Uncheck Internet Protocol Version 6
Click on Internet Protocol Version 4 and hit properties.
4.Ensure obtain ip address automatically and obtain DNS server automatically is checked if not check both boxes.
5.Disable all firewalls, Xp:Start/Control Panel/Switch to classic view/Windows Firewall/Turn Off
Vista/7 Start/Control Panel/Security/Change Windows firewall settings
6.Disable Antivirus Software.
7.Renew Ipaddress XP:Start/Run/Type cmd hit ok
Vista/7: Start/All Programs/Accessories/Right Click on Command Prompt click run as administrator. Hit continue
8.In Command Prompt type the following: netsh int ip reset reset.log Hit Enter
netsh int ip delete arpcache Hit Enter
netsh winsock reset Hit Enter
ipconfig /flushdns Hit Enter
9.Restart Computer
10.If still unable to connect run antivirus and check for errors refer to your ISP Internet Service Provider
0helpful
1answer

Lap Top access - unable to access internet on lap top

1.Powercycle equipment (Unplug and plug back in)Wait 15 seconds then plug back in.
2.Check connections the Ethernet cord from modem should be plugged into back of router into internet port.
3.If modem runs off signal from a local tower and there is not sufficient signal on the modem you will need to contact your ISP ( Internet Service Provider) to check for outages if not skip to step 4.
4.Open your network connections window.
A.Windows XP:Start/Run/Type ncpa.cpl this will bring you to network connections.
B.Windows vista/7 Start/Search bar Type ncpa.cpl
5.Windows XP:Right click on Local Area Connection and click properties,
A.Click Internet Protocol and hit properties ensure Obtain ipaddress automatically and Obtain DNS service automatically is checked if not check both and close window.
B.Windows Vista/7 Right click Local Area Connection and click Properties, Uncheck Internet Protocol Version 6 and click on Internet Protocol Version 4 and hit Properties Ensure Obtain ipaddress automatically is checked as well as DNS server.
6.You will need to manually renew ipaddress if this does not work
A. Windows XP:Start/Run/Type CMD and hit enter,
B.Type ipconfig /release
Then type ipconfig /renew then restart computer
A.Windows Vista/7 Start/All Programs/Accessories/Right click Command Prompt and hit run as administrator.
B.Type ipconfig /release
Then type ipconfig /renew restart your computer
7. If this does not help run an Antivirus. Hope this helps Happy Thanksgiving
0helpful
1answer

router will not connect

Depending on what router or connection you are using try these steps.
Windows XP
1.Powercycle all equipment (Unplug)
2.Wait 15 seconds and plug back in.
3.Go to Start/Run/Type ncpa.cpl
4.Double click the connection you want to connect to
5.Click on tab next to General
6.Ensure that it is assigned by DHCP
7.Ensure It has a valid ip address It should start with 192.
8.Go to Command Prompt Start/Run/Type CMD and hit ok
9.Next to C: Type netsh int ip reset reset.log
netsh int ip delete arpcache
netsh winsock reset
ipconfig /flushdns
10. Restart Computer

WINDOWS VISTA/WIN 7:
1.Start/Search Bar/Type ncpa.cpl
2.Right click on the Connection you want to connect to
and hit Properties
3.Uncheck Internet Protocol Version 6
4.Click on Internet Protocol Version 4 and hit Properties.
5.Ensure Obtain an IP address automatically is checked
Ensure Obtain a Dns Server automatically is checked as well
6.Exit out of everything
7.Go to Start/All programs/Accessories/Right click on Command Prompt and hit Run as Administrator then click continue.
8. Type: netsh int ip reset reset.log
Type: netsh int ip delete arpcache
Type: netsh winsock reset
Type: ipconfig /flushdns
9. Restart your computer.
10. If you are still unable to access the internet you may have a virus I would suggest running an Antivirus. I hope this Helped Good Luck
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