Tip & How-To about Computers & Internet
Our world is becoming faster and faster, the same is even truer for the online world. As customers use the new tools of communication and faster and they get used to their speed (think about the message on Twitter or by e-mail from evolution 10 years ago), they also increasingly high expectations of the companies they do their shopping.
The importance of customer service will increase incredibly in the future, and call centers will be replaced by a sort of adventure. These centers will be the collection of communication tools that provide two-way communications with customers through multiple channels in real time.
Posted by gfxcasa on
Jul 05, 2013 | Computers & Internet
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